Client Relationship Manager
Voya FinancialSalary not specified
- Full Time
- Junior (1 to 2 years)
$45,000 – $65,000Compensation
Junior (1 to 2 years), Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial Services, Customer SupportIndustries
Requirements
Candidates should possess excellent communication skills in English, including the ability to effectively communicate complex information to clients with varying technical backgrounds. They should demonstrate strong problem-solving abilities and attention to detail, focusing on delivering exceptional customer service. Previous experience in customer support or a similar role within the financial services industry is advantageous, along with computer proficiency, particularly in Microsoft Excel.
Responsibilities
The Client Relations Officer will serve as the primary point of contact for clients, assisting them with inquiries and concerns regarding their custom payment solutions, addressing enquiries by understanding requirements, performing research, and providing answers or explanations. They will identify and resolve technical or financial issues by thoroughly investigating the root cause and providing alternative solutions, escalating unresolved issues to relevant owners, and conducting client training sessions on system usage. Furthermore, they will accurately log client interactions in the CRM system, ensuring alignment with KPIs and SLIs.
Skills
CRM
Microsoft Excel
Customer Service
Problem-Solving
Communication
Financial Services
Shift5
Observability platform for operational technology
About Shift5
Shift5 offers an observability platform that focuses on cybersecurity and data analytics for operational technology (OT) in defense and transportation sectors. The platform collects and analyzes data from onboard systems, such as buses and weapon systems, and is protocol-agnostic, allowing it to adapt to various data communication protocols. By providing real-time insights, Shift5 helps clients improve safety, maintenance scheduling, and threat detection. The company's goal is to enable better decision-making to enhance the reliability and performance of their fleets.
Key Metrics
Kansas City, MissouriHeadquarters
2019Year Founded
$104.1MTotal Funding
SERIES_BCompany Stage
Data & Analytics, CybersecurityIndustries
51-200Employees