Client Partner, Deliveroo Express at Deliveroo

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

On-demand Delivery, Grocery, Retail, TechnologyIndustries

Requirements

4–5 years’ experience in account management, strategic partnerships, or strategy & insights roles
Experience within (or working with) grocery, retail, or last-mile delivery industries preferred

Responsibilities

Lead and develop a team of Strategic Partnership Managers overseeing day-to-day relationships with Deliveroo Express partners across multiple verticals
Build and execute a clear commercial strategy and account prioritisation framework to deepen and expand existing partnerships
Own the new business pipeline, leading all pitches and contract negotiations to drive growth and long-term value
Develop and refine Deliveroo’s partner value proposition for Deliveroo Express, informed by market insights, competitor activity, and partner feedback
Deliver against financial targets, tracking performance, identifying issues, and implementing interventions to ensure delivery of the annual plan
Collaborate cross-functionally with key internal stakeholders including National Accounts, Marketing, Rider Operations, and Product to deliver operational excellence and partner satisfaction
Support team growth, including hiring, onboarding, and developing high-performing partnership managers

Skills

Key technologies and capabilities for this role

Partner ManagementStrategic PartnershipsBusiness DevelopmentPitchesNegotiationsCommercial AcumenAnalytical ThinkingData AnalysisOperational ExcellenceStrategyTeam Leadership

Questions & Answers

Common questions about this position

What is the employment type for this Client Partner role?

This is a full-time position.

Is this Client Partner role remote or office-based?

This information is not specified in the job description.

What key skills are needed for the Client Partner, Deliveroo Express position?

The role requires commercial acumen, analytical thinking, operational excellence, leadership skills to lead a team, and the ability to use data for identifying trends and opportunities.

What is the team structure for this role at Deliveroo?

The role sits within the New Verticals business unit, part of the Global Growth, Strategy & Analytics team, reporting to the Head of Commercial, Global Grocery, and leading a growing team of Strategic Partnership Managers.

What makes a strong candidate for the Client Partner role?

Strong candidates will have experience in partner management, commercial strategy, leading pitches and negotiations, team leadership, and delivering against financial targets in a fast-paced, data-driven environment.

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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