Client Manager - Retail

Employment Type: Full-time Location Type: Remote (US-based candidates only) Salary: $76,500 - $100,000 (market-competitive, actual salary varies by experience, qualifications, skills, and location) Potential: Eligible for sales-based incentive or performance-based bonus.

Company Description

NIQ (R25_0015053) partners with U.S. retailers and manufacturers to help them understand their consumers and optimize their businesses within the dynamic retail landscape. We provide insights into why products move and signage changes, offering a new challenge every day in a fast-paced, competitive environment.

Position Overview

As a Client Manager on the NIQ Retail Team, you will work directly with a key retail client to implement robust NIQ solutions. Your role will involve assisting clients in navigating complex business challenges by providing insightful, actionable NIQ recommendations with confidence. This is a remote-based role requiring candidates to be physically located within the U.S.

Responsibilities

• Establish NIQ as an indispensable insights partner and thought leader for clients.
• Build sustainable client relationships by delivering everyday value and enabling client success through data, tools, and insights.
• Become a trusted advisor to clients, helping them achieve their business imperatives.
• Train and consult clients on conducting analytics using NIQ tools and data sets to democratize insights and drive business decisions.
• Independently complete analyses using NIQ tools and data to develop insights that drive client outcomes.
• Identify potential revenue opportunities and risks with assigned clients and lead internal teams to drive sales.
• Develop expertise and advise clients on industry trends, participating in client discussions and presentations.
• Elevate the Voice of the Customer to shape the company's vision.
• Collaborate across NIQ teams to drive the adoption of NIQ assets with clients.
• Work cross-functionally with internal stakeholders to identify and advise clients on business solutions.

Qualifications

• Experience:
  • 5+ years' experience in Consumer Packaged Goods (CPG), Retail, Consulting, or Analytics industries.
  • Experience with syndicated data.
  • Experience in a client service environment with a proven ability to develop, maintain, and grow client relationships.
  • Retail or Manufacturing background (e.g., Retail Merchandising, Category Management, Operations) is a plus.
• Skills:
  • Highly proficient in Microsoft Office software, with advanced Excel skills.
  • Strong analytical aptitude, curiosity, and a commitment to lifelong learning.
  • Proven project management skills and ability to manage multiple priorities in complex situations.
  • Experience utilizing multiple and complex data sets for problem-solving.
  • Skillful communication and collaboration with internal and external teams.
  • Strong sense of autonomy, urgency, and accountability to delight clients.
• Education:
  • Bachelor's Degree Required.

Additional Information & Benefits

NIQ offers a flexible working environment and a comprehensive benefits package, including:

• Healthcare: Comprehensive health insurance (medical, Rx, dental, and vision), Flexible spending accounts, and a Health Savings Account (with company contributions).
• Financial: 401(k) retirement plan with company matching contributions.
• Insurance: Life and AD&D insurance, Disability insurance.
• Development: Tuition Reimbursement.
• Time Off: Discretionary paid time off program and 11 paid holidays.
• Other: Industry-leading parental leave.