Client Integration, Junior at Shift5

Valletta, Malta

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FintechIndustries

Requirements

Previous experience in a customer service / technical support/testing role would be considered an asset
Have good interpersonal skills for building relationships with colleagues at all levels
Be technical minded and be able to problem-solve
Be able to prioritise and multitask whilst delivering high-quality standards
Be fluent in English, both written & spoken

Responsibilities

Work with our customer’s developers in the testing environment, to help them implement Shift4 products and services, in accordance with our APIs and technical specifications
Answer questions and guide customers (typically via Slack) during their implementation process
Troubleshoot reported technical issues or difficulties, identify the root-cause and provide solutions (including debugging of programming codes)
Take ownership of any reported errors/bugs until a satisfactory resolution is achieved
Proactively monitor the client’s development progress and document all activities until the project is successfully completed
Ensure that all integrations are completed efficiently and to a high standard, to ensure successful payment processing after the customer goes live
Monitor and support the customer as they transition to the live payment processing environment
Provide a technical handover to affiliate teams to make sure everyone is aware of the implementation details
Plus any other ad-hoc duties that may be required by the management team

Skills

Key technologies and capabilities for this role

API IntegrationDebuggingTroubleshootingTechnical SupportPayment ProcessingTestingSlack

Questions & Answers

Common questions about this position

What experience is required for the Client Integration, Junior role?

Previous experience in a customer service, technical support, or testing role is considered an asset, but not strictly required.

What key skills are needed for this position?

Candidates need good interpersonal skills, a technical mindset for problem-solving, ability to prioritize and multitask while maintaining high standards, and fluency in English.

Is this a remote position?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this junior integration role?

Strong candidates have prior customer service or technical support experience, excellent interpersonal and problem-solving skills, the ability to multitask effectively, and fluent English communication.

Shift5

Observability platform for operational technology

About Shift5

Shift5 offers an observability platform that focuses on cybersecurity and data analytics for operational technology (OT) in defense and transportation sectors. The platform collects and analyzes data from onboard systems, such as buses and weapon systems, and is protocol-agnostic, allowing it to adapt to various data communication protocols. By providing real-time insights, Shift5 helps clients improve safety, maintenance scheduling, and threat detection. The company's goal is to enable better decision-making to enhance the reliability and performance of their fleets.

Kansas City, MissouriHeadquarters

2019Year Founded

$104.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, CybersecurityIndustries

51-200Employees