[Remote] Junior Developer Support Specialist at Phantom

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

JS/TS across platforms: web and mobile experience (React Native, iOS, or Android)
Web3 fundamentals: wallets, signing, RPCs, transactions, explorers, Solana programming model
Frontend debugging: browser devtools and network traces
AI tooling literacy: experience with LLMs for support, prompt engineering, and RAG
Comfortable using Cursor and Copilot

Responsibilities

Frontline Developer Support: Handle inbound questions via chat and email for SDKs, deep links, provider APIs, and integration setup
Triage and Escalation: Capture and create crisp internal notes with minimal repro steps, logs, screenshots, and impact for users and partner teams
Resolution: Diagnose root causes and identify solutions so developers building with Phantom can focus on serving their users with minimal delay
Documentation: Create and maintain internal and external developer documentation that enables self-service for your team, external developers, and for AI training
Tooling mastery: Work efficiently in Cursor/CoPilot, GitHub, browser devtools, and block explorers to reduce time to resolution while maintaining quality
Communication: Respond to developers with professionalism and warmth; be approachable, clear, and supportive in every interaction
Risk and abuse awareness: Recognize suspicious patterns in API usage or on-chain activity and escalate when appropriate

Skills

Phantom

Multi-chain crypto wallet for digital assets

About Phantom

Phantom.app offers a multi-chain cryptocurrency wallet that allows users to manage various digital assets across different blockchain networks without needing multiple wallets. The wallet is designed for both experienced investors and beginners, featuring a user-friendly interface that simplifies the complexities of cryptocurrency management. Users can store, stake, and earn rewards on their tokens, and benefit from a fast, low-cost token swapping feature for trading digital assets. A key aspect of Phantom.app is its integration with major NFT marketplaces, enabling users to showcase, monitor, and sell their NFT collections easily. Security is emphasized through a self-custodial model, giving users full control over their funds, along with scam detection features and the option to connect a Ledger device for added protection. Phantom.app aims to provide a seamless and secure platform for cryptocurrency management, catering to the needs of a diverse clientele.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$115.3MTotal Funding

SERIES_BCompany Stage

Crypto & Web3Industries

201-500Employees

Benefits

Competitive salary and equity.

Comprehensive insurance (medical/dental/vision) — 100% covered.

Stipend for your ideal remote / WFH set-up: laptop, headphones, and any other work gear you may need.

Flexible hours and a long-standing, supportive remote environment.

Monthly co-working space and mobile phone expense.

Unlimited vacation: Take time when you need it (and we really mean it).

Risks

Increased competition from Best Wallet with a superior user interface.

Rapid user growth may strain infrastructure and customer support.

Decision not to launch a token could lead to user dissatisfaction.

Differentiation

Phantom offers a multi-chain wallet supporting Solana, Ethereum, Polygon, and Bitcoin.

The wallet integrates with major NFT marketplaces for easy NFT management and transactions.

Phantom prioritizes security with self-custodial features and scam detection capabilities.

Upsides

Phantom's user base tripled to 3.2 million MAUs by January 2024.

Partnership with Transak enhances seamless digital asset purchases for users.

Integration with dYdX facilitates significant trading volume, boosting platform activity.

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