ABC Legal Services

Client Implementation Specialist

United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Legal ServicesIndustries

Position Overview

  • Location Type:
  • Job Type: Full time
  • Salary:

ABC Fitness Solutions is seeking a talented individual to join our Client Implementation team. This position will be responsible for providing software-related custom integrations and implementation support, including initial installation, troubleshooting, data configuration, product customization, orientation, and continual communication with the customer.

Responsibilities

  • Create servers for new clients in DataTrakMap and upload contracts to DataTrak.
  • Turn on webservices for clients, working with 3rd party services as needed.
  • Conduct testing on club mergers and data sweeps.
  • Field escalated technical support requests from in-house and field employees.
  • Execute escalation processes, document, and communicate appropriately.
  • Use product knowledge and troubleshooting skills to resolve issues.
  • Communicate effectively with external and internal customers to establish service level expectations.
  • Take the lead on assigned Project Development Support (PDS) projects.
  • Document and communicate feedback with PDS and Software Development (SD) teams.
  • Keep clients updated on product support issues and potential enhancements.
  • Build and maintain client relations.
  • Provide training to existing clients on DataTrak changes.
  • Stay current and knowledgeable on all ABC products.
  • Attend scheduled training sessions.
  • Participate in department scrum meetings.
  • Contribute to product development discussions.
  • Perform other duties as assigned by manager or management.
  • Maintain regular and reliable attendance.

Requirements

  • 3+ years DataTrak experience (preferred but not required).
  • Strongly developed analytical and troubleshooting skills.
  • Strong project management skills.
  • Knowledge of iSeries i740, Act, Microsoft Word, Outlook, SharePoint and Excel, Adobe InDesign, Adobe PageMaker, Adobe Acrobat, and Adobe Photoshop (preferred but not required).
  • Knowledge of high-end Microsoft Windows based server platforms (Windows 2000/2003/XP/Vista/Windows7) and Microsoft SQL Server.
  • An understanding of managed networks and network storage devices.
  • Knowledge of Microsoft office products and data management software (Paradox, Aphelion, Pervasive, Sybase, Oracle, MS Access, TechNet and Datatrak). (preferred but not required).
  • Must be dedicated to being available on call as needed.
  • Must be customer focused and service oriented.
  • Must be able to organize, prioritize, multi-task, and complete work with multiple deadlines.
  • Professional phone skills.
  • Excellent communication skills.
  • Must have technical writing skills.
  • Must be able to work effectively under frequent interruptions and changing requirements.
  • Must be able to travel for organizational team events.
  • Flexibility & Adaptability – Ability to change priorities quickly and often.
  • Bachelor’s Degree or work experience equivalent.
  • Computer support experience; knowledge of programming.
  • Experience in X-planner, Footprints, Mercury, SharePoint and InfoPath is a plus.

Additional Qualifications (Great to Have)

  • Excellent oral and written communication skills, and comfort presenting to everyone from entry-level employees to senior vice presidents.
  • Knowledge of ETL and data warehouse concepts and processes.
  • Ability to explain complicated or technical information in a simple way to non-technical audiences.
  • Sensitivity to clients' needs and able to develop warm client relationships.
  • Curiosity and passion about data, visualization, and solving problems.
  • Creativity to determine the best solution for a real-world problem with quantitative data.
  • Experience with reporting, descriptive statistics, probability, and cleaning big datasets.
  • Willingness to question the validity, accuracy of data and assumptions.
  • Enjoyment from collaborating with others in a team environment.
  • Eagerness to learn in a fast-paced environment.
  • Must be extremely detail-oriented and able to make sound decisions.

Company Information

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Skills

DataTrak
Server Creation
Webservices
Troubleshooting
Data Configuration
Product Customization
Client Communication
Project Management
iSeries i740
Act
Microsoft Word
Outlook
SharePoint
Excel
Adobe InDesign
Adobe PageMaker

ABC Legal Services

Process serving solutions for law firms

About ABC Legal Services

ABC Legal Services specializes in process serving for law firms, delivering legal documents reliably and promptly. They offer services like point-to-point special delivery and subscription routes, with features such as GPS tracking and real-time updates. What sets them apart is their extensive network of over 2,000 process servers and their status as the only acting Central Authority for the U.S. Department of Justice for international service requests. The company's goal is to provide fast and efficient process serving solutions, enhancing the delivery experience for their clients.

Seattle, WashingtonHeadquarters
1974Year Founded
VENTURE_UNKNOWNCompany Stage
LegalIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Holidays
Paid Vacation
Transit Benefits

Risks

Lawsuit for unfair compensation could lead to financial liabilities and reputational damage.
Integration with Litify may pose risks if technology integration faces disruptions.
CEO's strategic shifts could unsettle existing operations or client relationships.

Differentiation

ABC Legal is the only Central Authority for the U.S. DOJ in international service.
They offer GPS-based proof of service and real-time updates for document tracking.
Their integration with Litify enhances client management and operational efficiency.

Upsides

Timothy Dinehart's appointment as CEO may bring fresh leadership and new opportunities.
Integration with Litify could streamline operations and improve client collaboration.
Their extensive network serves over 1 million legal documents annually across 77 countries.

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