Client Implementation Specialist

Position Overview

• Location Type:
• Job Type: Full time
• Salary:

ABC Fitness Solutions is seeking a talented individual to join our Client Implementation team. This position will be responsible for providing software-related custom integrations and implementation support, including initial installation, troubleshooting, data configuration, product customization, orientation, and continual communication with the customer.

Responsibilities

• Create servers for new clients in DataTrakMap and upload contracts to DataTrak.
• Turn on webservices for clients, working with 3rd party services as needed.
• Conduct testing on club mergers and data sweeps.
• Field escalated technical support requests from in-house and field employees.
• Execute escalation processes, document, and communicate appropriately.
• Use product knowledge and troubleshooting skills to resolve issues.
• Communicate effectively with external and internal customers to establish service level expectations.
• Take the lead on assigned Project Development Support (PDS) projects.
• Document and communicate feedback with PDS and Software Development (SD) teams.
• Keep clients updated on product support issues and potential enhancements.
• Build and maintain client relations.
• Provide training to existing clients on DataTrak changes.
• Stay current and knowledgeable on all ABC products.
• Attend scheduled training sessions.
• Participate in department scrum meetings.
• Contribute to product development discussions.
• Perform other duties as assigned by manager or management.
• Maintain regular and reliable attendance.

Requirements

• 3+ years DataTrak experience (preferred but not required).
• Strongly developed analytical and troubleshooting skills.
• Strong project management skills.
• Knowledge of iSeries i740, Act, Microsoft Word, Outlook, SharePoint and Excel, Adobe InDesign, Adobe PageMaker, Adobe Acrobat, and Adobe Photoshop (preferred but not required).
• Knowledge of high-end Microsoft Windows based server platforms (Windows 2000/2003/XP/Vista/Windows7) and Microsoft SQL Server.
• An understanding of managed networks and network storage devices.
• Knowledge of Microsoft office products and data management software (Paradox, Aphelion, Pervasive, Sybase, Oracle, MS Access, TechNet and Datatrak). (preferred but not required).
• Must be dedicated to being available on call as needed.
• Must be customer focused and service oriented.
• Must be able to organize, prioritize, multi-task, and complete work with multiple deadlines.
• Professional phone skills.
• Excellent communication skills.
• Must have technical writing skills.
• Must be able to work effectively under frequent interruptions and changing requirements.
• Must be able to travel for organizational team events.
• Flexibility & Adaptability – Ability to change priorities quickly and often.
• Bachelor’s Degree or work experience equivalent.
• Computer support experience; knowledge of programming.
• Experience in X-planner, Footprints, Mercury, SharePoint and InfoPath is a plus.

Additional Qualifications (Great to Have)

• Excellent oral and written communication skills, and comfort presenting to everyone from entry-level employees to senior vice presidents.
• Knowledge of ETL and data warehouse concepts and processes.
• Ability to explain complicated or technical information in a simple way to non-technical audiences.
• Sensitivity to clients' needs and able to develop warm client relationships.
• Curiosity and passion about data, visualization, and solving problems.
• Creativity to determine the best solution for a real-world problem with quantitative data.
• Experience with reporting, descriptive statistics, probability, and cleaning big datasets.
• Willingness to question the validity, accuracy of data and assumptions.
• Enjoyment from collaborating with others in a team environment.
• Eagerness to learn in a fast-paced environment.
• Must be extremely detail-oriented and able to make sound decisions.

Company Information

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.