Implementation Manager - Fitness & Wellbeing

Employment Type: Full-time Location Type: Remote Salary: $80,000 - $100,000 (average base pay range, may be eligible for discretionary bonus)

Position Overview

Xplor is seeking a strategic Implementation Manager to join our Fitness and Wellbeing vertical. This role serves as the crucial link between sales and onboarding, owning the client experience from contract signature until the kickoff call. You will be instrumental in nurturing client relationships, re-engaging inactive leads, and ensuring that prospective customers successfully transition into active clients. This is not an entry-level position and requires strong client intuition, operational expertise, and a proactive approach to process improvement.

Responsibilities

• Own the post-signature/pre-kickoff phase for all new clients.
• Actively engage delayed or inactive accounts via calls, texts, and emails to drive progress.
• Collaborate with the onboarding team to establish clear timelines, manage expectations, and ensure smooth handoffs.
• Proactively identify risks and implement strategies to maintain client progression (e.g., onboarding cohorts, webinars, content).
• Partner with marketing to develop light nurture materials, including pre-kickoff playbooks, quick win guides, and reminder touchpoints.
• Maintain clear reporting on activation risk, timelines, and deal status.
• Undertake ad hoc projects to support sales and marketing initiatives.
• Host webinars for new international markets prior to their launch.
• Manage the Zingfit portfolio of accounts and collaborate with Account Executives on migration strategies.
• Serve as the primary point of contact for clients during this critical phase.

Requirements

• Proven experience in SaaS, with a strong understanding of onboarding, client management, or sales operations.
• High emotional intelligence (EQ) and a willingness to proactively engage clients.
• Proactive mindset with a drive to prevent deal attrition.
• Ability to drive process changes and lead without direct authority.
• Proficiency in marketing principles, including effective email communication and webinar scripting.
• Highly organized, sharp, and action-oriented.

Company Description

At Xplor, our mission is to empower people to make the most of each day. We provide small and medium-sized businesses with intuitive, cloud-based technology solutions designed to streamline business management and growth, allowing owners to focus on their passions. Xplor Pay offers secure, transparent, fast, and accurate payment processing built on our proprietary platform. Our purpose is to help people succeed, and we foster a supportive team environment where personal connections strengthen relationships with our products.

Values and Life at Xplor

Xplor believes that diverse perspectives foster the best innovation. We encourage applications from individuals with varied cultural backgrounds, generations, disciplines, and life experiences, even if you don't meet every qualification.

Our core values guide our daily operations and interactions:

• Make life simple
• Build for people
• Move with purpose
• Create lasting communities

If these values resonate with you and describe the kind of colleagues you wish to work with, you will find Xplor to be a rewarding environment. As an Xplorer, you will join a global network of talented professionals dedicated to your success, providing the tools and support needed for exceptional performance and growth.