Legal Technology Consulting Manager - Discovery and Data Management

Position Overview

• Location Type: Remote (Preference for Chicago)
• Job Type: Full-time
• Salary: Not specified

Harbor is seeking a Legal Technology Consulting Manager, DDM to join our growing team. Harbor is a leading provider of strategy, legal technology, operations, and intelligence services, with 800 experts operating in the US, Canada, UK, and Australia. Our exclusive focus on the legal industry, working directly with law firms and corporate law departments, provides us with a deep understanding of the legal ecosystem, related technologies, best practices, and trends, positioning us to deliver value to our clients and play an important role in driving innovation in legal service delivery. The focus of this role will be to support a strong pipeline of legal hold and eDiscovery system implementations.

Requirements

• Experience in legal technology consulting is preferred.
• Strong project management skills.
• Ability to manage multiple implementation engagements simultaneously.
• Excellent communication and interpersonal skills.
• Ability to develop and maintain client relationships.
• Experience with eDiscovery best practices.

Responsibilities

• Client and Project Management:

  • Serve as lead project manager for system implementation projects, including creating and maintaining project schedules, managing the project budget, providing routine status updates, tracking and reporting issues, and coordinating activities with third party vendors.
  • Facilitate workshops with senior legal and IT stakeholders to understand current state processes, gather future state goals and objectives, and document requirements.
  • Advise on eDiscovery best practices and map current state workflows to new technology-enabled processes and/or integrations to create innovative yet practical solutions.
  • Create solution design and/or eDiscovery process documentation, workflow diagrams, standard operating procedures, roles and responsibilities matrices, and other deliverables.
  • Define and document test scenarios to ensure new processes, technologies, integrations, data handoffs, hosting models, etc. align with expected outcomes.
  • Create change management strategies and facilitate (or execute) key tasks required to ensure enduring change, strong user adoption, and a seamless implementation experience.
  • Partner with client teams to develop training curriculum and materials, as well as lead end-user training in partnership with technology providers.
  • Serve as the primary point of contact and/or escalation path for our key clients.

• Leading and supporting multiple implementation engagements.

• Managing all aspects of service delivery and project administration.

• Developing current and future client relationships through exceptional service delivery.

• Overseeing and mentoring team members, providing guidance, instruction, and oversight in driving the completion of deliverables and client commitments.

• Participating in practice and business development activities to support the continued growth of the team and Harbor, though a secondary focus to client execution.

Application Instructions

• Not specified in the provided text.

Company Information

• Company: Harbor
• Industry: Legal Technology Consulting
• Location: Remote (Preference for Chicago)
• Size: 800 experts (US, Canada, UK, Australia)