AuditBoard

Client Support Specialist (Remote)

United States

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$48,000 – $72,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Audit, Risk Management, InfoSec, ESGIndustries

Requirements

Candidates should have 1-3 years of experience in a technical support function within a SaaS environment, with experience highly preferred. Proficiency in Excel fundamentals is desired, along with familiarity with helpdesk ticketing systems (ZenDesk experience is a plus). A Bachelor's degree or commensurate combination of education and experience is required, and accounting & audit knowledge is a plus. Confidence working in the Eastern and Central Time Zone is also preferred.

Responsibilities

The Client Support Specialist will assist active clients with product feature functionality questions, coordinate the delivery of various support services including responding to inquiries via email, tickets, and phone, data migrations, live phone training, and reconfiguration. They will troubleshoot system issues, work with internal teams to resolve problems, and help clients understand their needs. Additionally, they will collaborate with development, product management, and customer onboarding functions to efficiently care for customers and contribute to continuous improvement.

Skills

Customer Support

Technical Support

Troubleshooting

Data Migration

Training

Email Communication

Phone Support

AuditBoard

GRC software for audit and compliance

About AuditBoard

AuditBoard provides Governance, Risk, and Compliance (GRC) software solutions for large enterprises, including many Fortune 500 companies. Its platform automates and manages audit, risk, and compliance programs in real time, enabling teams to collaborate and report from anywhere. The company operates on a Software-as-a-Service (SaaS) model, offering specialized modules for different GRC aspects, which simplifies complex tasks and improves efficiency. AuditBoard's goal is to empower organizations to effectively manage their compliance and risk management needs.

Key Metrics

Cerritos, CaliforniaHeadquarters

2014Year Founded

$42.4MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Financial ServicesIndustries

501-1,000Employees

Risks

Increased competition from emerging GRC software providers could erode market share.

Rapid technological advancements may require costly updates to remain competitive.

Cybersecurity threats targeting cloud-based platforms could damage reputation and client trust.

Differentiation

AuditBoard offers a fully integrated GRC platform for large enterprises.

The platform provides real-time collaboration and reporting capabilities for remote work environments.

AuditBoard's SaaS model ensures continuous updates and improvements to its software.

Upsides

AuditBoard ranked #1 in enterprise Security Compliance in G2 Winter 2025 Grid Report.

The company was named 'Overall Risk Management Solution of the Year' in 2024.

AuditBoard's new analytics suite enhances data insights for customers.

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