Client Engagement Specialist at Dow Jones

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, News, Financial InformationIndustries

Requirements

Min 2-4 years of proven success in client engagement, customer success or account management
Experience and interest in Financial Markets, Financial Technology, Asset Management, Trading is highly desirable
Exceptional written and verbal communication skills
Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
Excellent project management and organizational skills with a keen attention to detail
Proficient in Microsoft Office suite & Google Drive, Google templates, Google distribution lists
Knowledge of Salesforce & Tableau desirable
Knowledge of Bloomberg, Factset and other Financial data systems is highly desirable
Additional European languages beyond English is desirable

Responsibilities

Create, own, and ensure buy-in for the retention strategy for assigned Newswires accounts alongside both the Account Executive and your Newswires CES colleagues
Provide a monthly or bi-monthly clear picture to management and collaborating team highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports - key accounts to be monitored monthly for usage increase/decrease
Oversee the overall renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year
Support new sales into existing accounts to ensure maximum customer ROI with DJ
Learn and understand all of the Newswires delivery channels and partners, to be able to serve insightful advice to clients on best practices and utilisation of Dow Jones content via partners
Create and adhere to SLA for client response
Understand and advocate for use of DJ suite of tools, to include NewsPlus and the full spectrum of associated newswires
Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' exposure to the financial markets and data sector, competitor solutions they are using and the client's current and developing needs
Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups
Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing
Where possible identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities
Maintain accurate and appropriate client records within the Company's systems
Communicate with clients mainly via telephone and email but also via face to face meetings in European financial centres

Skills

Tableau

Customer Retention

Account Management

Contract Management

Pricing Strategy

Invoicing

SLA Management

Product Training

Sales Support

Revenue Retention

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees