S&P Global

Client Engagement Management

London, England, United Kingdom

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Market Data, Index and ETF ProductsIndustries

Requirements

Candidates should possess a Bachelor's degree and demonstrate at least five years of experience in client engagement management, with a strong understanding of financial products and markets. Excellent communication and interpersonal skills are essential, along with the ability to build and maintain strong client relationships. Familiarity with sales processes and client service operations is also required.

Responsibilities

The Client Engagement Manager will be responsible for providing expert guidance to customers regarding S&P Global’s products, conducting product demonstrations, and addressing customer queries effectively. They will support marketing initiatives by participating in events and networking, fostering relationships with internal stakeholders, and collecting competitive intelligence. The role involves collaborating with the sales team to onboard customers, overseeing the go-live phase, conducting postmortem analyses, monitoring client coverage, identifying commercial opportunities, proactively communicating new features, and working with client services to address client issues and ensure customer satisfaction.

Skills

Product Knowledge
Customer Guidance
Product Demonstrations
Market Networking
Relationship Building
Competitive Intelligence
Sales Support
Client Management
Feedback Analysis
Project Coordination

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters
1917Year Founded
IPOCompany Stage
Data & Analytics, Financial ServicesIndustries
10,001+Employees

Benefits

Health Insurance
Unlimited Paid Time Off
Professional Development Budget
401(k) Company Match
Family Planning Benefits
Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.
Increased competition from AI-driven platforms like Brooklyn Investment Group.
Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.
The company offers comprehensive ESG solutions, meeting growing sustainability demands.
S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.
Rising demand for ESG data enhances S&P Global's market position.
Expansion into India strengthens S&P Global's research and insights offerings.

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