Client Care - General Support Representative

Heredia, Heredia Province, Costa Rica

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Data and Technology, Financial Services, Healthcare, Automotive, Agribusiness, InsuranceIndustries

Requirements

Candidates must possess a High School Diploma or a Bachelor's degree in Business Administration or a related field, with at least 2 years of experience. Proficiency in English is essential, along with experience in Mainframe or Access and intermediate Excel skills for maintaining complex spreadsheets.

Responsibilities

The Client Care Representative will provide customer care and resolve issues related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access, and security regulations. They will also coordinate client requests with internal departments, provide product training to users, manage product delivery and implementation, and conduct product demonstrations.

Skills

Customer Care

Technical Support

Billing

Account Maintenance

Data Issues

File Research

Product Descriptions

Pricing

Intranet Access

Security

Compliance

Product Training

Product Implementation

Product Demonstrations

Mainframe

Access

Excel

Spreadsheet Maintenance

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees