Claims Representative

About Tint

Tint enables SaaS platforms and marketplaces to unlock growth and improve profitability through embedded insurance and protection programs. We offer plug-and-play and white-labeled integrations, equipping brands we partner with a sophisticated mix of technology infrastructure, services, and deep industry expertise. We are on a mission to transform insurance from a product bought separately to a feature of brands consumers love. Happy Tint customers include Deel, uShip, Guesty, Neighbor, BabyQuip, and CitizenShipper, among others. We've raised $30M and are backed by world-class investors such as Y Combinator, QED, Deciens, Nyca, Plug and Play, WIN, Soma Capital, and Pioneer Fund.

About the Role

As a Claims Representative, you’ll play a vital role in delivering a seamless, empathetic, and fair experience to customers during what can often be a stressful time—filing a claim. You’ll join a growing team focused on operational excellence, customer trust, and continual learning. This is a great opportunity for someone early in their insurance career who’s eager to deepen their knowledge and grow their career with a fast-paced InsurTech startup.

What You Will Do

• Support the end-to-end claims process across multiple lines of business (auto, property, travel, etc.)
• Review submitted claims for completeness, accuracy, and eligibility based on policy coverage
• Gather and analyze supporting documentation such as receipts, photos, reports, and third-party statements
• Collaborate with internal teams, underwriters, and third-party administrators to ensure timely and fair resolution
• Communicate claim decisions clearly and empathetically to customers
• Identify potential fraudulent behavior patterns and escalate as appropriate
• Assist with reporting and data entry related to claim outcomes, trends, and processing times
• Help refine and improve our claims operations and internal documentation

Schedule

This is a full-time, fully remote role. While flexible, your schedule may be set based on team coverage needs and aligned with other Claims Representatives, generally falling within standard business hours.

You should apply if you have...

• 1–2 years of experience in insurance claims experience
• Strong customer support background
• Active adjuster license
• Strong attention to detail and ability to follow complex procedures
• Clear and compassionate written and verbal communication skills (for both internal and external communication)
• Excellent accuracy with numbers
• Comfortable working with ambiguity and learning new tools quickly
• Able to handle sensitive or emotional customer situations with professionalism

Bonus Points for...

• Past experience with Auto Mobility Insurance and/or Vacation Rental Insurance
• Experience in a startup, InsurTech, or technology-driven environment
• Active Property & Casualty (P&C) license
• Familiarity with embedded insurance or non-traditional insurance products
• Spanish or Russian proficiency or experience supporting bilingual customers
• Proficiency with G Suite, Slack, Snapsheet, Zapier, and CRM tools (i.e. Front)
• Experience with Snapsheet/Vice or other claims management systems
• Bilingual (Spanish)

What We Value Most in a Candidate

Culture is Key

Our team is remote first. We are a diverse, global team that works well together, even when we aren't in person. We are looking for self-motivated candidates who can stay motivated and focused. But don't worry, we're still social! We work collaboratively even though we are remote and travel to team and company retreats throughout the year.

Focused on Results

We are a fast-moving small team with big goals. We need team players that feel a sense of urgency to drive meaningful results for the business. We have clear company goals and a pathway to significant growth - and this role is integral to that journey.

Customer-first

Put yourself in the shoes of someone trying to buy our solution. We need a person who can empathize with our customers and help create strat