Claims Specialist - Excess & Surplus (E&S)

Position Overview

Nationwide's Property and Casualty team is seeking passionate individuals to help people protect what matters most. This role focuses on innovating and simplifying processes and operations to provide the best customer value. Our customers are at the center of everything we do, and we're looking for associates dedicated to delivering extraordinary care.

The Excess Surplus (E&S) Claims team handles unique and challenging insurance claims with complicated risks and loss history, requiring adaptability and resilience. As a Claims Specialist, you will investigate, evaluate, and resolve commercial and professional lines claims and lawsuits of a severe and complex nature, or from a specialty line or program of significant value to the organization.

Work Environment

• Location Type: Flexible, open to virtual and/or remote-based applicants.

Key Responsibilities

• Investigate, evaluate, and resolve commercial lines claims of high severity and complexity, including handling litigation.
• Handle claims with values ranging from $100,000 to $1 million.
• Resolve claims of a complex and severe nature in compliance with company quality standards. This may include claims such as arson, fraud, excess/umbrella, directors and officers, medical and legal malpractice, governmental liability, products and completed operations, and premises bodily injury.
• Manage the work and performance of vendors to successfully resolve claims.
• Meet the expectations and requirements of internal and external customers.
• Assist in the development, coaching, training, and mentoring of individual team members.
• May act as a subject matter authority in a particular line of business or risk.
• Create and maintain open and trusting working relationships with insureds to gather and share pertinent information.
• Evaluate claims promptly to identify and manage reserves according to company standards.
• Maintain current knowledge of all insurance lines, court decisions impacting the claim function, current guidelines, and policy changes. This may involve attending seminars and training sessions.
• Perform other responsibilities as assigned.

Requirements

• Experience:
  • 5-10 years of claims handling experience, specifically Commercial General Liability (CGL).
  • Exposure and familiarity handling Bodily Injury (BI) claims is highly preferred.
  • Litigation claims handling experience is highly preferred.
• Education:
  • College degree preferred.
  • Additional education in a particular line of business may be required.
  • Insurance coursework preferred.
• License/Certification/Designation:
  • Associates must acquire required Federal and/or state licenses/registrations within the time period designated by the business unit.
  • Additional licenses/registrations may be required for new products and services. Failure to acquire required licenses/registrations may result in employment termination.

Employment Type

• Full-time

Reporting Relationships

• Reports to E&S/Specialty Claims Manager, E&S/Specialty Senior Claims Manager