Claims Research and Resolution Professional 2
HumanaFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must possess a High School Diploma and at least 4 years of experience in processing, adjusting, or analyzing medical claims, preferably within a TPA environment. A strong understanding of CPT/HCPC and ICD-10 code rules is essential, along with the ability to prioritize, manage time effectively, and work independently. Basic proficiency in Windows-based applications and familiarity with video conferencing tools like Zoom, Microsoft Teams, or Google Meets are required. General knowledge of CMS claims submission regulations, demonstrated success in collaborative environments, and excellent communication skills for explaining complex concepts are also necessary. Medical coding/certification, medical billing experience, understanding of provider data, and previous start-up company experience are considered advantageous.
The Medical Claims Examiner II will review, investigate, and verify coverage to ensure accurate processing of medical claims, adhering to Summary Plan Descriptions (SPDs), policies, and departmental procedures. This role involves supporting team discussions, resolving claims issues efficiently, and acting as a subject matter expert for complex claims, including Coordination of Benefits (COB), Prior Authorization, Claim Adjustments, Health Reimbursement Arrangements (HRA), Transplant Claims, and High Dollar Claims Processing. The examiner will also assist in training new team members, provide coaching and share expertise, review claims queues, and communicate complex issues clearly. Additionally, they will provide feedback to leadership on system enhancements or training gaps, support leadership with inventory management, process development, and auditing, and continually meet department metrics and quality standards while contributing to workflow improvements.
Health benefits and insurance solutions provider
Gravie provides health benefits by offering straightforward and affordable health plans, primarily targeting individuals and small to midsize businesses. Their main product, Comfort, stands out because it has no deductible and no copays for most common healthcare services, allowing members to access care without unexpected costs. Additionally, Comfort includes virtual care options for musculoskeletal and mental health issues. Gravie also offers a payment solution called Gravie Pay, which enables members to pay for healthcare expenses interest-free, further easing financial stress. Unlike traditional health plans, Gravie claims that Comfort members save on out-of-pocket costs, and employers switching to Gravie often see lower premium expenses. The company has a high retention rate, indicating that many employees choose to continue with the Comfort plan in subsequent years. Gravie's goal is to simplify health benefits and reduce the financial burden of healthcare for its members.