Chief Operating Officer (H/F) - 100 à 130k at Workrise

Paris, Île-de-France, France

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€100,000 – €130,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Expérience de direction d’équipes clients ou opérations (> 20 personnes) en B2B
Excellente culture du résultat et forte sensibilité aux KPI
Leadership naturel, capacité à inspirer et structurer
Expérience dans un environnement à forte croissance / scale-up
Appétence pour les sujets complexes et personnalisés côté client
Approche analytique et rigoureuse, centrée sur la résolution de problèmes

Responsibilities

Piloter les KPIs opérationnels et clients (CSAT, NPS, taux de churn, temps de résolution, etc.), suivre proactivement les indicateurs (Trustpilot / CSAT de 4,5 à 5), mettre en place des actions correctives rapides et efficaces, être un(e) ambassadeur(drice) de la culture data
Garantir une exécution fluide des projets clients, de l’onboarding au go-live ; maîtriser les flux logistiques et financiers (appels de fonds, tickets restaurants, TVA) ; gérer la personnalisation client à grande échelle
Mettre en place des stratégies d’amélioration continue (boucles de feedback, formation équipe, amélioration des parcours) ; prioriser les initiatives ayant un impact direct sur la satisfaction client ; être la voix des clients au COMEX
Encadrer les pôles Customer Success, Support et Implémentation (3 Heads) ; structurer une organisation opérationnelle d’excellence ; insuffler une culture de performance et d’autonomie
Créer et piloter les processus de gestion de crises et d’incidents critiques ; être exemplaire sur la réactivité, la clarté et la communication client
Structurer l’analyse des retours clients pour améliorer produits et services ; définir et porter le ton et la posture de Worklife auprès des clients et des équipes
Fournir une visibilité claire et régulière au COMEX sur la santé client, les risques et opportunités ; porter la vision de l'équipe client auprès de la direction ; livrables : tableaux de bord mensuels, plan d’actions partagé trimestriellement
Co-construire les OKRs de l’entreprise avec le leadership ; garantir leur mise en œuvre opérationnelle et le suivi rigoureux ; aligner les priorités de l’équipe avec les objectifs stratégiques

Skills

Key technologies and capabilities for this role

CSAT ManagementNPS ImprovementChurn ReductionKPIs TrackingProject ManagementCustomer OnboardingLogistics ManagementFinancial FlowsTeam LeadershipCrisis ManagementData-Driven DecisionsCustomer FeedbackSupport OperationsImplementationPerformance Culture

Questions & Answers

Common questions about this position

What is the salary range for the Chief Operating Officer position?

The salary range is 100 à 130k.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the key skills needed for this COO role?

Key skills include strategic and operational leadership, KPI management (CSAT, NPS, churn), team leadership of 30 people across Customer Success, Support, and Implementation, crisis management, and data-driven decision-making.

What is the team structure under the COO?

The COO will lead teams of 30 people, overseeing 3 Heads of Customer Success, Support, and Implementation poles.

What makes a strong candidate for this COO position?

A strong candidate excels in operational excellence, client satisfaction improvement, team leadership fostering performance and autonomy, data-driven culture, and strategic alignment with ambitious growth KPIs like CSAT ≥ 4,5 and NPS > 50.

Workrise

Source-to-pay solution for energy sector

About Workrise

Workrise offers a source-to-pay solution specifically designed for the energy sector. Their platform combines specialized software with expert teams to improve collaboration between energy companies and their suppliers. This system streamlines the procurement process, making it faster and more efficient. Workrise supports the entire procurement lifecycle, from sourcing to payment, ensuring that large energy corporations and their supply chain partners can work together effectively. Unlike competitors, Workrise emphasizes the integration of technology with human expertise, which enhances operational speed and efficiency. The company's goal is to optimize procurement processes in the energy market, ultimately benefiting both suppliers and energy companies.

Austin, TexasHeadquarters

2014Year Founded

$702.8MTotal Funding

SERIES_ECompany Stage

Energy, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health, dental, & vision insurance

Flexible PTO

401k

Disability & life insurance

Paid parental leave

Risks

Emerging workforce management platforms may erode Workrise's market share.

Volatility in energy prices could impact demand for Workrise's services.

Rapid technological advancements necessitate continuous innovation to stay competitive.

Differentiation

Workrise integrates specialized software with expert teams for energy sector procurement.

The platform supports the entire procurement lifecycle, from sourcing to payment.

Workrise combines technology and human expertise to enhance collaboration and efficiency.

Upsides

Increased adoption of AI-driven procurement solutions enhances operational efficiency.

Remote work technologies enable better workforce management for energy companies.

Growing sustainability focus drives demand for streamlined supply chain platforms.

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