chargé de clientèle at Stryker

Pusignan, Auvergne-Rhone-Alpes, France

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Diplôme d’études secondaires ou équivalent
1 an de Service client, de gestion des commandes ou de centre de contact
Connaissance intermédiaire de MS Excel, MS Outlook, MS Word, Internet
Développe des relations avec les collègues et les clients
Capacité à communiquer de manière proactive et professionnelle avec les membres de l’équipe commerciale et les clients
Capacité à s’adapter à différents types de personnes et de situations pour garantir des résultats positifs
Est axé sur les clients
Est collaboratif
Est profondément déterminé et motivé à l’idée de faire la différence
A un état d’esprit positif et optimiste et une attitude gagnante
Aime assumer ses responsabilités en matière de respect des engagements
Agit avec intégrité
Profil souhaité
Formation complémentaire dans une discipline pertinente (pas obligatoire)
Connaissance de base du système ERP
Certaine expérience de la gestion des commandes et des centres de contact
Bon niveau d’anglais

Responsibilities

Traiter les commandes, les crédits, les requêtes liées aux kits de prêt, les demandes d’ordre de réparation
Organiser les retours et collectes et gérer les demandes de prix et preuves de livraison
Gérer les appels et e-mails entrants
Communiquer de manière proactive avec les clients internes et externes
Enquêter et résoudre les litiges liés aux factures
Consigner et effectuer le suivi de la résolution des problèmes et revenir vers le client à ce sujet

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ProcessingReturns ManagementInvoice Dispute ResolutionClient CommunicationEmail HandlingPhone SupportProblem Resolution

Questions & Answers

Common questions about this position

What work arrangement does this position offer?

The position offers hybrid or onsite work flexibility.

What experience is required for this role?

1 year of customer service, order management, or call center experience is required. Intermediate knowledge of MS Excel, MS Outlook, MS Word, and Internet is also mandatory.

What is the salary for this position?

This information is not specified in the job description.

What is the company culture like at Stryker?

Stryker emphasizes employee engagement, personal and professional development, long-term growth opportunities, and a mission to improve healthcare delivery alongside clients. The culture values collaboration, customer focus, positivity, and motivation to make a difference.

What makes a strong candidate for this customer service role?

Strong candidates have 1 year of customer service or order management experience, proactive communication skills, adaptability, relationship-building abilities, and intermediate MS Office proficiency. Preferred traits include customer focus, collaboration, motivation, and a positive attitude.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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