Partner Customer Success Manager
VantaFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must have over 7 years of experience in SaaS or Channel Sales, with a specific focus on strategic partnership management across Germany. A broad expertise in developing and managing alliances, including onboarding and recruiting new partners, is essential. Strong experience in building partner strategies across software and services, with a SaaS background being a plus, is required. The role demands the ability to influence across organizational boundaries, a collaborative spirit, and a solution sales background/experience, with alliances, pre-sales, or business development being highly preferred. Candidates must be able to travel more than 50% of the time, demonstrate the ability to engage and influence C-level executives, and possess strong presentation and written skills. Experience working within the cloud category is highly desired, along with proven experience driving revenue through partners with structured programs.
The Channel Sales Manager will strategically manage and expand major channel partnerships in Germany, driving substantial revenue growth. This role involves developing and implementing comprehensive strategies for partner engagement, focusing on high-value opportunities in the EX/CX space. The manager will mentor and inspire a team, fostering a culture of innovation and excellence in partnership management, and collaborate with regional business heads and cross-functional teams to align partnership strategies with overall business objectives. Key responsibilities include establishing and maintaining strong executive relationships with key partners, understanding the distribution landscape in Germany with previous experience in a tier 2 model, and driving partner program enhancements such as incentive models, enablement strategies, and performance metrics. The role also requires regularly reviewing and adjusting strategies to respond to market changes and partner feedback.
Cloud-based accounting software for businesses
FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.