Promoted Listing Advisor

Employment Type: Full-time

Position Overview

At eBay, we are more than a global e-commerce leader; we are changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in over 190 markets worldwide. We are committed to pushing boundaries and leaving our mark as we reinvent the future of e-commerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers, and help us connect people and build communities to create economic opportunity for all.

The Promoted Listing Advisor role is part of our Global Customer Experience team (GCX) and is responsible for driving the adoption of eBay’s Promoted Listings and growth for B2C sellers, proactively enabling marketplace revenue growth. The Advisor will manage a book of business, working closely with clients for one year, developing a well-rounded view of their business, and helping them grow through tailored solutions.

Responsibilities

• Manage a book of business, providing support and driving the adoption of CPC and other eBay marketing products for B2C sellers over the course of a year.
• Develop and nurture trusted advisor relationships with key clients, offering strategic insights into growing their business.
• Help clients via email, phone, and online meetings to ensure their advertising needs are met and their campaigns are successful.
• Track, forecast, and analyze account metrics to ensure client goals are being met and report on progress to internal and external stakeholders.
• Collaborate with internal teams to onboard new clients, integrate marketing solutions, and develop relationships with existing clients.
• Ensure exceptional client service by delivering timely, tailored solutions that meet each client’s needs and objectives.
• Monitor and optimize clients’ use of eBay’s products, making proactive recommendations for continued growth.
• Communicate key initiatives and progress to stakeholders and internal teams to ensure alignment and success.
• Keep abreast of industry trends and developments by participating in educational opportunities, reading professional publications, and maintaining a strong professional network.

Prerequisite Knowledge & Proficiencies

• Strong communication and presentation skills, with the ability to influence at all levels of the organization.
• Experience delivering customer-focused solutions based on the specific needs and goals of each account.
• Proven ability to manage multiple accounts and projects simultaneously while maintaining attention to detail.
• Excellent negotiation, listening, and presentation skills.
• Strong problem-solving abilities, with a focus on driving results and improving processes.
• Ability to prioritize tasks effectively, meeting deadlines in a fast-paced environment.
• Strong technical skills, with experience using internal systems and software (e.g., Microsoft Office Suite, Salesforce, Agent Desktop, Unify, Hive).

Experience

• Strong experience in customer service, client relationship management, or a related field.
• A university degree with at least three years of relevant experience.

Company Information

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.