Casual Sales Ambassador at Lush Cosmetics

Durham, North Carolina, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, CosmeticsIndustries

Requirements

Excellent customer service skills
Flexibility to adapt to changing situations and priorities in a fast-paced environment

Responsibilities

Drive sales by utilizing StoreForce dashboard results, seeking feedback, taking ownership of results, and actively working to exceed sales goals and grow contribution to store sales
Deliver world-class customer experience by connecting with customers, listening attentively, asking open-ended questions, demonstrating product benefits, and seeking opportunities to make customers' day
Build the brand by educating customers on Lush values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging), articulating them in the shop and through community engagement like hosting store parties to increase traffic
Expand product knowledge through ongoing learning on products, ingredients, and benefits to make informed recommendations
Utilize Lush resources for personal development, improve sales techniques and product knowledge, assess performance, seek feedback, and support team growth
Promote Diversity, Equity, Inclusion, and Belonging (DEIB) by encouraging open communication, listening to team perspectives, fostering belonging, promoting teamwork, collaboration, and recognizing unique contributions
Maintain time and attendance by being punctual, reliable, participating in teamwork, taking breaks for wellbeing, and staying updated on company news
Maintain visuals and merchandising by keeping the store clean, organized, and visually appealing to enhance customer experience and drive sales
Manage stock and inventory by using Visual Merchandising guidelines for real-time adjustments to product displays based on sales
Follow policies and procedures for opening/closing, product integrity, respectful workplace, and health and safety

Skills

Sales

Customer Service

Product Knowledge

Brand Promotion

Store Operations

Customer Consultations

Product Demonstrations

Lush Cosmetics

Handmade cosmetics with ethical sourcing practices

About Lush Cosmetics

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Vancouver, CanadaHeadquarters

1994Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer GoodsIndustries

1-10Employees

Benefits

Flexible Work Hours

Employee Discounts

Risks

Collaborations may dilute brand identity and alienate eco-conscious customers.

Third-party delivery services could lead to quality control issues.

New store openings may struggle due to declining foot traffic in malls.

Differentiation

Lush offers handmade cosmetics with a focus on ethical sourcing and sustainability.

The company is known for its 'naked' products, reducing plastic waste significantly.

Lush engages customers through community activities, enhancing brand loyalty.

Upsides

Partnership with DoorDash enhances direct-to-consumer model with faster delivery.

New hair and scalp products align with demand for natural, personalized solutions.

Collaborations with popular franchises attract new demographics and create buzz.

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