Casual Call Centre Operator at Nielsen

Lane Cove, New South Wales, Australia

Nielsen Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Part TimeJob Type
UnknownVisa
Media, Market ResearchIndustries

Skills

Key technologies and capabilities for this role

Call CenterCustomer ServiceCommunication SkillsProblem SolvingAttention to DetailAdaptability

Questions & Answers

Common questions about this position

What is the salary for the Casual Call Centre Operator position?

This information is not specified in the job description.

Is this role remote or office-based, and where is the office located?

This is an office-based position located in Lane Cove.

What skills are required for this call centre operator role?

Required skills include excellent communication skills, an eye for detail, demonstrated problem-solving ability, adaptability, excellent work ethic, a professional and organized approach, commitment to excellent customer service, and a positive attitude. Call center experience is preferred.

What is the company culture like at Nielsen?

Nielsen champions its employees, enables their best work, and has a global workforce passionate about capturing audience engagement with content to power a better media future.

What are the working hours and shift requirements for this position?

Shifts are Monday-Thursday 5-9 PM, Friday 4-8 PM, Saturday 12-4 PM or 1-5 PM, Sunday 1-5 PM, with a fortnightly roster requiring a minimum of three shifts per week including either Saturday or Sunday.

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters
1963Year Founded
$45.1MTotal Funding
ACQUISITIONCompany Stage
Data & Analytics, ConsultingIndustries
10,001+Employees

Benefits

Health Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.
Privacy regulations may impact Nielsen's data collection capabilities.
Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.
The Diverse Media Equity program elevates diverse-owned media companies' visibility.
Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.
Partnerships with P&G and NMSDC support diverse media representation.
Collaboration with TikTok improves digital audience measurement services.

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