Clear understanding of all BJ’s Membership options, including the importance of renewals and upgrading to BJ’s Loyalty programs
Ability to provide a high level of customer service to Members
Ability to check Members out in a timely and efficient manner
Proficiency in scanning all club merchandise through a point-of-sale system to ensure accurate inventory counts and purchase totals
Capability to fill shopping carts when necessary and assist Members
Commitment to maintaining a friendly and positive attitude
Willingness to carry out job functions as assigned, support club policies, procedures, and compliance
Accountability for flawless execution, honesty, integrity, and leading with the member in mind
Embrace inclusion, diversity, collaboration, respect, speed, agility, innovation, and adaptation
Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) and club standards (Grand opening look, stocked items, promotional plans, accurate signage, clean and organized)
Responsibilities
Process Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading, and offering membership products
Scan merchandise and accept various forms of payments
Provide excellent member service in an efficient and productive manner
Maintain the overall cleanliness of the front-line department
Offer all appropriate membership products such as membership renewal, EASY renewal option, BJ’s Loyalty programs, and Rewards redemption
Deliver service excellence through all points of contact, resolve and deescalate member concerns
Ensure a safe and positive environment for members and team members
Work as a team to achieve goals and deliver GOLD club standards daily
Understand and access production and/or financial performance reporting for the department
Act with honesty and integrity, escalate concerns as appropriate