[Remote] Care Coordinator (Shift: 8AM - 5PM EST / 7AM - 4PM CST) at TailorCare

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health Services, MedicalIndustries

Requirements

Candidates must possess a High School Diploma or GED, with experience resolving escalated customer service issues. Proficiency in Google Suite products, including Docs, Gmail, Calendar, Slides, and Sheets with basic analytical formulas, is required. Prior experience with phone/fax systems and EMR systems, preferably Athena and Epic, is necessary. Preferred qualifications include an Associate's Degree or higher, a typing speed of 40+ WPM, and experience in a healthcare clinical or administrative role.

Responsibilities

The Care Coordinator will answer inbound patient calls, transfer escalated issues, and provide excellent customer service by actively listening and resolving questions. Responsibilities include assisting patients with scheduling provider visits, collecting necessary documentation from patients and providers, and supporting care teams with non-clinical tasks. The role also involves capturing patient referrals via fax, accurately documenting patient interactions, and ensuring timely follow-up on assigned tasks.

Skills

Customer Service

Call Center Operations

Patient Support

Communication

Problem-Solving

Documentation Management

Scheduling

Data Entry

Fax Management

TailorCare

Personalized care navigation for musculoskeletal pain

About TailorCare

TailorCare provides personalized healthcare services for patients experiencing joint, back, and muscle pain. The company focuses on creating specialized treatment plans for individuals with musculoskeletal issues. Their approach involves care navigation, where they connect patients with specialists, coordinate appointments, and explain treatment options, ensuring that patients receive tailored care that meets their specific needs. Unlike many competitors, TailorCare partners with health plans and risk-bearing entities, allowing them to offer their services at no additional cost to patients. The goal of TailorCare is to empower patients to make informed decisions about their health, improve patient outcomes, and reduce unnecessary treatments, ultimately leading to cost savings for both patients and healthcare partners.

Chicago, IllinoisHeadquarters

2022Year Founded

$60MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

11-50Employees