Care Advocate - Bilingual (Shift: 8AM - 5PM MST/7AM - 4PM PST)

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health Services, MedicalIndustries

Requirements

Candidates must be bilingual in English and Spanish and possess experience in outbound call centers, inside sales, telephonic outreach, or patient engagement roles, ideally within healthcare or health tech. Strong written and verbal communication, persuasion, and active listening skills are essential, along with the ability to manage high call volumes with accuracy and empathy. Comfort working with productivity targets and quality metrics in a fast-paced, tech-enabled environment is required, as is a high comfort level with technology like Google Suite and CRMs. The role also requires the ability to collaborate effectively with multidisciplinary teams, excellent organizational and prioritization skills, and strong attention to detail.

Responsibilities

Care Advocates will conduct high-volume outbound calls and multichannel outreach to introduce TailorCare's services and support patient enrollment. They will clearly and empathetically communicate the value proposition, tailor conversations to patient needs, and build trust using active listening and motivational interviewing. Responsibilities include identifying and addressing patient barriers, maintaining professionalism, documenting interactions accurately, and meeting performance targets. Additionally, they will coordinate patient handoffs, participate in team meetings, and surface feedback for continuous improvement.

Skills

Outbound Calls

Multichannel Outreach

Patient Engagement

Healthcare

Customer Service

Communication

Empathy

Rapport Building

Bilingual

TailorCare

Personalized care navigation for musculoskeletal pain

About TailorCare

TailorCare provides personalized healthcare services for patients experiencing joint, back, and muscle pain. The company focuses on creating specialized treatment plans for individuals with musculoskeletal issues. Their approach involves care navigation, where they connect patients with specialists, coordinate appointments, and explain treatment options, ensuring that patients receive tailored care that meets their specific needs. Unlike many competitors, TailorCare partners with health plans and risk-bearing entities, allowing them to offer their services at no additional cost to patients. The goal of TailorCare is to empower patients to make informed decisions about their health, improve patient outcomes, and reduce unnecessary treatments, ultimately leading to cost savings for both patients and healthcare partners.

Chicago, IllinoisHeadquarters

2022Year Founded

$60MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

11-50Employees