Job Description

Salary: [Not Specified] Location Type: 100% Remote (US-based candidates only) Employment Type: Full-time

About Pair Team

Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care. Pair Team cares for the highest-need Medicaid recipients through a community-led model. We build local partnerships with shelters, food pantries, and other community-based organizations to turn them into a site of care. As a support system for the community, we provide wraparound clinical services, up-skill CBO staff to become Community Health Workers, and utilize our proprietary data-driven technology platform, Arc, for care coordination. Through Medicaid MCOs, we provide healthcare for hard-to-reach, high-need individuals, while sharing healthcare dollars with community groups to expand their social support programs.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Referral Coordinator who will serve as a crucial liaison between our patients, providers, Plans, and internal team.

As the Referral Coordinator, you will manage and facilitate the referral process, ensuring that our patients receive prompt communication and timely care. You will champion our patient care continuity by navigating insurance and health care requirements. You will work cross-functionally with the care team to ensure high patient advocacy while maintaining clear and efficient communication for all stakeholders involved.

This role is 100% remote; however, candidates must be based in the United States. Please note that we currently require all team members in this role to work PST hours.

What You’ll Do:

• Own key Ops Support initiatives
• Process, track, and coordinate patient referrals to ensure timely scheduling of appointments
• Schedule PCP and / or specialist appointments for our patients
• Coordinate with pharmacies (meds has been received, meds have been picked up, etc.)
• Verify patient PCP and insurance (including prior auth requirements)
• Coordinate Release of Information
• Assist with non-urgent patient follow up and/or information collection

What You’ll Need:

• 1+ years of backend healthcare and/or operations experience in a fast-paced healthcare environment providing administrative and operational support
• Confidence to own your role and propose solutions to be successful
• Bilingual - English/Spanish
• A results-driven attitude with a proven track record of exceeding performance indicators
• You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care
• Strong technical skills and comfort with utilizing multiple technology platforms