Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US) at IQVIA

Las Vegas, Nevada, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceutical, Healthcare, BiopharmaIndustries

Requirements

High School Diploma or equivalent
Pharmacy Technician experience required
HIPAA certified
Call center experience required (3+ years preferred)
Experience in medical claim processing is a plus
Bi-lingual (English/Spanish) is a plus
Ability to work 40 hours per week (shifts: 8:00 am - 5:00 pm EST, 9:00 am – 6:00 pm EST, 10:00 am - 7:00 pm ET, or 11:00 am EST – 8:00 pm EST) under moderate supervision

Responsibilities

Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
Quickly assess the user's issue and provide first level support for problem resolution
Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
Recognize operational challenges and suggest recommendations to management, as necessary

Skills

Key technologies and capabilities for this role

Customer ServiceCall CenterTelephone SupportEmail SupportPharmacy SupportPatient SupportTroubleshootingCard ActivationProgram Eligibility

Questions & Answers

Common questions about this position

What is the pay for this Call Center Rep position?

The pay range for this role is $18.00 per hour.

Is this a remote position, and are there any location requirements?

This is a 100% remote work-from-home position that is remote-friendly in the US.

What skills and experience are required for this role?

Required qualifications include a High School Diploma or equivalent, Pharmacy Technician experience, HIPAA certification, and call center experience (3+ years preferred). Experience in medical claim processing and bi-lingual skills (English/Spanish) are pluses.

What are the work hours for this position?

The role requires working 40 hours per week with available shifts: 8:00 am - 5:00 pm EST, 9:00 am – 6:00 pm EST, 10:00 am - 7:00 pm ET, or 11:00 am EST – 8:00pm EST.

What makes a strong candidate for this Pharmacy Support Call Center Rep role?

Strong candidates will have Pharmacy Technician experience, HIPAA certification, and call center experience (preferably 3+ years), with bonuses for medical claim processing and bi-lingual English/Spanish skills.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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