Clinical Programs Pharmacy Technician Representative

Rx Clinical Programs Pharmacy Technician Representative 2

Position Overview

Become a part of our caring community and help us put health first. The Rx Clinical Programs Pharmacy Technician Representative 2 supports Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs and medication therapy. This role helps drive the strategy on comprehensive medication reviews. The Rx Clinical Programs Pharmacy Technician Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments, including computations. Typically works on semi-routine assignments.

The Rx Clinical Programs Pharmacy Technician Representative 2 assists in driving prescription drug optimization in cases where patients are taking multiple medications. Through effective communication, helps drive health awareness with patients through Rx Education and targeted quarterly campaigns. Assists Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provides counseling. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Responsibilities

• Make outbound and take inbound calls.
• Communicate with Humana members.
• Collect medication history information.
• Prepare members for a comprehensive medication review.
• Use your skills to make an impact.

Required Qualifications

• Resident State Pharmacy Technician License OR National Pharmacy Technician Certification.
• High School Diploma or equivalent.
• Excellent communication skills, both written and verbal.
• Applied knowledge of insurance processing, customer service, or call center processes and practices.
• High-speed hardwired internet and phone, minimum speed 20Mbps.
• Must have a designated work area with a door that locks.

Schedule

• Must have the flexibility to work any hours between 8:00 am - 7:00 pm EST and holidays/weekends and overtime as needed.
• You must be on time, dressed appropriately, with your camera ON during 2+ weeks of training and for other meetings required by leadership.
• Attendance is vital for success; time off during your 180-day appraisal period is not permitted.
  • Exception: Should a Humana-observed holiday occur during training or within the 180-day appraisal period, you will have the holiday off (paid).

Preferred Qualifications

• Associate's degree or equivalent work experience.
• Experience in mail order and/or retail pharmacy setting.
• Ability to speak both English and Spanish fluently.
• Previous call center experience in a pharmacy setting.
• Strong communication and telephonic skills.
• Ability to solve problems and encourage others in collaborative problem-solving.
• Self-directed, but also able to work well in a group.
• A positive, proactive attitude, energetic, highly motivated, and a self-starter.
• Work ethic that is focused, accurate, and highly productive.

Travel

• While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Employment Type

• Full time

Location Type

• Remote

Pay Range

• $40,000 - $52,300 per year

Company Information

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare.

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