Clinical Programs Pharmacy Technician Representative

San Antonio, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Insurance, PharmaceuticalsIndustries

Requirements

Candidates must possess a resident state Pharmacy Technician License or National Pharmacy Technician Certification, along with a High School Diploma or equivalent. Required qualifications include excellent written and verbal communication skills, applied knowledge of insurance processing, customer service, or call center processes, high-speed hardwired internet (minimum 20Mbps), and a designated, lockable workspace. Flexibility to work any hours between 8:00 am and 7:00 pm EST, including holidays, weekends, and overtime, is necessary. Attendance is critical, with no time off permitted during the 180-day appraisal period, except for Humana-observed holidays.

Responsibilities

The Clinical Programs Pharmacy Technician Representative 2 supports pharmacists and patients by executing programs aimed at improving health outcomes, focusing on prescription drugs and medication therapy. This role involves assisting in driving prescription drug optimization for patients with multiple medications and promoting health awareness through Rx Education and quarterly campaigns. The representative will make outbound and take inbound calls, communicate with Humana members, collect medication history, and prepare members for comprehensive medication reviews.

Skills

Pharmacy Technician

Medication Therapy

Prescription Drugs

Communication Skills

Customer Support

Pharmacy Technician License

National Pharmacy Technician Certification

Health Insurance

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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