Call Center Agent at Altera

Warren, Vermont, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Resorts, Tourism, SkiingIndustries

Requirements

High School Diploma or equivalent
Previous direct experience with reservations/sales and/or customer service preferred
Professional communication skills
Proficient computer and interpersonal skills
Technical skills and understanding of Intopia, SMS, RTP, AMP; ability to perform basic math calculations
Experience with Microsoft Office Suite and familiarity with web-browsing software
Ability to handle a high volume of phone calls without interruption in a positive and fresh manner representing the Ikon Pass brand voice
Mature, dependable, flexible, team-oriented person able to stay calm under pressure
Self-motivated

Responsibilities

Provide customers with quality customer service in a friendly and positive manner
Understand and develop in-depth knowledge of products offered (e.g., Sugarbush Lodging, Season Passes, daily tickets, Rental Equipment, Ski School, Resort Events and Activities)
Cover an 8-hour shift on phones (sometimes longer during holidays and peak periods)
Actively participate in all assigned daily duties, including fulfilling online sales orders and assisting guests via telephone, Live-Chat, email, or other written communications
Provide resort and local information to guests; assess needs and recommend best products
Check voicemails and emails promptly and respond within 24 hours
Resolve guest complaints, handle concerns, and communicate options
Adhere to all departmental and company policies and procedures; participate in training and development courses
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceCall CenterReservation BookingOutbound SalesGuest InquiriesAttention to DetailResort Knowledge

Questions & Answers

Common questions about this position

What is the pay range for the Call Center Agent position?

The wage range is between $19.50/hr. and $22.00/hr. depending on experience.

Is this a remote or hybrid role?

This is a hybrid position, allowing employees to work partly in the physical workplace and partly remotely, with the option to work full-time from the office if preferred.

What technical skills are required for this role?

Required technical skills include understanding of Intopia, SMS, RTP, AMP, basic math calculations, experience with the Microsoft Office Suite, and familiarity with web-browsing software.

What benefits are offered to Call Center Agents?

Benefits include free skiing and riding privileges, free or discounted IKON pass, golf perks, health and recreation center membership, vacation and sick time, insurance options, 401(k) with company match, paid parental leave, employee housing, and discounts on food, apparel, and gear.

What makes a strong candidate for this Call Center Agent role?

Strong candidates have specific resort knowledge, attention to detail especially for first-time visitors and complex requests, quality customer service skills in a friendly manner, and the technical skills required.

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees