GTM Systems Manager (CX)

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Experience, Go-To-Market OperationsIndustries

Requirements

Candidates should have 4-6 years of experience in customer support operations, revenue operations, or business operations, with at least 3 years administering Zendesk or a similar ticketing solution. Experience with tools like Assembled, Loris, and Ada is a plus. A strong understanding of customer support processes in a high-volume SaaS environment, including ticket routing, SLAs, escalation paths, and queue management, is required. Excellent cross-functional communication skills, proven project ownership from scoping to execution, strong analytical skills, and the ability to consult on technical and process-driven initiatives are essential. Applicants must be authorized to work in the USA.

Responsibilities

The GTM Systems Manager (CX) will act as the primary point of contact and subject matter expert for the Customer Experience tech stack. They will partner with CX leadership to translate business requirements into system and process enhancements, analyze operational data to identify inefficiencies, and design/implement process improvements to streamline workflows and elevate the customer experience. This role involves troubleshooting technical and workflow issues, managing projects from scoping through implementation, and documenting processes, configurations, and best practices.

Skills

Customer support platforms

System administration

Process optimization

Cross-functional collaboration

Data analysis

Problem-solving

Process improvement

Workflow troubleshooting

Project management

Calendly

Automates scheduling for individuals and businesses

About Calendly

Calendly simplifies scheduling for individuals and businesses by providing a platform that automates the process of setting up meetings and appointments. It integrates with popular calendar systems like Google Calendar, Outlook, and iCloud to ensure users can manage their time efficiently and avoid double-booking. Unlike many competitors, Calendly offers a subscription-based model with a free basic version and several premium plans that include advanced features such as team scheduling and custom branding. This tiered pricing approach allows users to start for free and upgrade as they see the value in additional functionalities. The goal of Calendly is to enhance productivity by reducing the back-and-forth communication typically involved in scheduling meetings.

Atlanta, GeorgiaHeadquarters

2013Year Founded

$341MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Competitive pay

Quarterly bonus

Team member equity

Home office setup

Technology stipend

Pick your own perk stipend

Flexible Time Off

Vacation stipend

Parental leave

Medical, dental, & vision coverage

Fun community events

401k company match

Risks

Increased competition from AI-powered tools like Kalendar.AI threatens Calendly's market share.

Recent 13% workforce reduction may impact innovation and service levels at Calendly.

New CTO appointment could lead to strategic shifts misaligned with customer expectations.

Differentiation

Calendly offers seamless integration with major calendar systems like Google, Outlook, and iCloud.

The platform provides customizable scheduling solutions with features like custom branding and APIs.

Calendly's subscription model includes a free version, encouraging upgrades to premium plans.

Upsides

The rise of hybrid work models increases demand for efficient scheduling solutions like Calendly.

Global scheduling software market projected to grow at 13.1% CAGR from 2023 to 2028.

Increased demand for remote work tools boosts usage of scheduling software by 30% in 2023.

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