[Remote] Director, CRM Platform & Product at Cars Commerce

Illinois, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

8+ years of experience in a technical leadership role, preferably in a Salesforce ecosystem
Proven track record of driving strategic product leadership, architectural foresight, and business acumen
Strong understanding of CRM platforms, AI-driven solutions, and automation
Ability to influence senior stakeholders and drive business outcomes
Experience in conducting user research and building business cases
Strong communication and collaboration skills
Ability to prioritize investments based on business outcomes over technical complexity

Responsibilities

Drive the enterprise CRM strategy and 12–18 month roadmap
Propose and advocate for AI-driven solutions, deep automation, and process improvements
Conduct user research to uncover needs and build business cases
Influence senior stakeholders to ensure the CRM strategy is a key enabler of corporate goals
Ruthlessly prioritize investments based on maximizing business outcomes
Define and maintain the multi-year engineering vision, standards, and architecture for the CRM ecosystem
Architect scalable, secure, and integrated enterprise solutions
Drive the AI and automation strategy across the platform

Cars Commerce

Online marketplace for buying and selling cars

About Cars Commerce

Cars Commerce operates as a digital marketplace in the automotive industry, connecting consumers who want to buy or sell cars with automotive businesses like dealerships and manufacturers. The platform provides consumers with essential information about vehicles, including product details, pricing, and seller locations, helping them make informed purchasing decisions. For automotive businesses, Cars Commerce offers insights and data on market trends and consumer behavior, which can enhance their sales strategies. The company generates revenue through advertising and subscription fees from these businesses for services like listings and access to consumer analytics. By utilizing technology and data, Cars Commerce aims to improve the efficiency and effectiveness of the car buying and selling process for both consumers and businesses.

Chicago, IllinoisHeadquarters

1998Year Founded

IPOCompany Stage

Data & Analytics, Automotive & TransportationIndustries

1,001-5,000Employees

Risks

Increased competition from platforms like Cars24 threatens Cars.com's market share.

Cars24's vehicle scrappage scheme may attract environmentally conscious consumers away from Cars.com.

Continuous innovation is required to maintain user engagement against competitors' superior alternatives.

Differentiation

Cars.com offers a comprehensive platform for both car buyers and sellers.

The platform provides valuable insights and data to automotive businesses.

Cars.com is recognized for its extensive EV-related content and services.

Upsides

Increased consumer interest in EVs boosts demand for Cars.com's listings and reviews.

AI-driven personalization enhances user experience and engagement on Cars.com.

The shift towards subscription-based car ownership creates new service opportunities for Cars.com.

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