Business Success Specialist

Cardiff, Wales, United Kingdom

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£28,050 – £35,475Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, BankingIndustries

Requirements

Candidates should be brilliant communicators, capable of explaining things clearly and simply via phone and text, and possess strong listening skills to understand customer needs. A customer champion attitude is essential, with a proactive approach to problem-solving and a desire to make things right for customers. Experience in handling complex business accounts and a deep understanding of banking products and services are also required.

Responsibilities

The Business Success Specialist will act as the primary point of contact for Monzo's most complex business clients, building trust and confidence in the bank's products and services. Responsibilities include managing and resolving customer queries from start to finish, identifying opportunities for customers to gain more value from Monzo's offerings, and supporting businesses through onboarding and growth milestones. The role also involves engaging in value-led conversations to uncover unmet needs, spotting trends in business accounts to suggest improvements, acting as a subject matter expert for complex customer issues, and collaborating with Operations and Product teams to resolve problems and mitigate risks.

Skills

Customer Support

Case Management

Problem Solving

Communication

Business Banking

Customer Relationship Management

Monzo

Digital-only banking platform for consumers

About Monzo

Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.

London, United KingdomHeadquarters

2015Year Founded

$1,856.7MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees