Business Process Architect - CRM Platform at Hewlett Packard Enterprise

Guadalajara, Jalisco, Mexico

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Broad range of industry knowledge and experience of technology roadmaps and innovation potential across CRM platforms
Extensive expertise in business and sales operations processes and their application to business-wide systems, particularly CRM systems and platforms including SFDC
Master level knowledge of Salesforce.com roadmaps and capabilities including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and AI offerings including Agentforce and Data Cloud
Extensive experience designing and developing business-wide sales operations support systems and solutions
Proven track record and history of delivering innovation within CRM – SFDC with examples of supporting new technologies and practices
Extensive experience in delivering process and operational improvements in CRM – SFDC
Proven experience presenting complex platform issues, impact and solutions at the leadership level
Strong presentation and communication skills and abilities
Bachelor’s or Master’s degree in Business Management or equivalent
Typically 10+ years experience
Strong analytical and systems thinking to identify interdependencies across processes
Ability to assess upstream and downstream impacts of changes
Focus on platform efficiency, avoiding excessive customization to preserve storage and performance
Skilled in managing release cycles and translating business needs into platform solutions
Excellent communication and collaboration skills
Salesforce Certifications
Reside in the USA, Canada or Mexico

Responsibilities

Recommend, design and support the execution of SFDC processes across multiple capabilities to meet requirements and platform standards, while delivering business value, aligned to HPE's Sales Experience strategy and focus
Build relationships across the business units with customer, partner and sales facing teams and recommend best-in-class SFDC solutions for customers and partners
Act as a critical interface with cross functional teams such as IT, vendors, marketing, business units, as well as global functions
Oversee the appropriate use of customer and sales data for customer and business decisions related to SFDC CRM capabilities
Provide reporting and analytics related to impact, usage and adoption
Support the management and execution of SFDC platform processes across multiple capabilities to meet both requirements and platform standards
Support the Release Management process throughout all phases from scope through delivery, validation and support

Skills

Salesforce

SFDC

Sales Cloud

Service Cloud

Experience Cloud

Marketing Cloud

Agentforce

Data Cloud

CRM

Business Process Design

Sales Operations

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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