Senior Forecast Analyst
QuinceSalary not specified
Full Time
Senior (5 to 8 years)
[Remote] Workforce Management Forecast Specialist at Research Innovations
Salt Lake City, Utah, United States
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Energy, Utilities, Customer ServiceIndustries
Requirements
- Bachelor's degree in Business, Statistics, Mathematics, or related field (or equivalent experience)
- 2+ years of experience in workforce management, forecasting, or data analysis in a contact center environment
- Proficiency in WFM platforms (e.g., Calabrio, NICE, Verint)
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Interest in sustainability and passionate about making a meaningful impact on the environment
Responsibilities
- Develop and maintain daily, weekly, monthly, and annual forecasts for call volumes, chat, email, and other customer contact channels
- Analyze historical data, seasonal trends, and business drivers to improve forecast accuracy
- Monitor forecast performance and adjust models as needed to reflect changing business conditions
- Partner with scheduling and real-time teams to align forecasts with staffing plans
- Present forecast insights and recommendations to leadership and stakeholders
- Conduct "what-if" analyses to assess the impact of business changes, marketing campaigns, or external factors
- Provide contingency plans for unexpected volume spikes or staffing shortages
- Other duties as assigned
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Workforce Management Forecast Specialist position?
The salary is $20.
Is this position remote?
Yes, the position is remote.
What skills are required for this role?
Required skills include a Bachelor's degree in Business, Statistics, Mathematics, or related field (or equivalent), 2+ years of experience in workforce management, forecasting, or data analysis in a contact center environment, and proficiency in WFM platforms like Calabrio, NICE, Verint. Preferred experience includes Calabrio WFM, Amazon Connect, and Salesforce.
What is the company culture like at Resource Innovations?
Resource Innovations is a women-led energy transformation firm focused on impact, with expertise in energy efficiency and clean energy solutions. They emphasize a dynamic team environment and passion for sustainability and environmental impact.
What makes a strong candidate for this position?
Strong candidates have a Bachelor's degree or equivalent in a relevant field, 2+ years of contact center forecasting experience, proficiency in WFM platforms, and the ability to work independently in a fast-paced environment, with preferred experience in Calabrio, Amazon Connect, and Salesforce.
Research Innovations
Develops technology for national security solutions
About Research Innovations
Research Innovations Inc. specializes in technology solutions for national security. The company develops and implements advanced security technologies tailored to the specific needs of government agencies and defense organizations, including military and intelligence branches. Their approach combines the expertise of operational specialists with technologists to create effective solutions that enhance security measures. Unlike many competitors, RII focuses on strong partnerships with government entities, ensuring that their products are customized and relevant to current operational challenges. The goal of Research Innovations is to drive digital transformation in national security, contributing to the safety and security of the nation through innovative technology.
Alexandria, VirginiaHeadquarters
2009Year Founded
VENTURE_UNKNOWNCompany Stage
Government & Public Sector, DefenseIndustries
201-500Employees
Benefits
Health Insurance
Flexible Work Hours
Paid Vacation
401(k) Company Match
Paid Parental Leave
Wellness Program
Risks
RII faces competition from emerging AI startups in the national security sector.
Over-reliance on government contracts poses financial risks for RII.
Rapid tech advancements may challenge RII's platform integration capabilities.
Differentiation
RII specializes in national security technology with strong government partnerships.
PRIISM platform offers advanced AI-driven analytics for decision-making in defense missions.
RII combines operational expertise with technological skills for bespoke security solutions.
Upsides
Increased demand for AI-driven tools boosts RII's market potential.
PRIISM's awardable status enhances RII's credibility in the defense sector.
RII's rapid revenue growth indicates strong business performance.
Related Jobs
RemoteRemoteSenior Workforce Management Professional; Workforce Planning
HumanaSalary not specified
RemoteDemand Forecasting Manager
DandySalary not specified
RemoteResearch Analyst
YipitDataSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteSenior Business Intelligence Analyst
OmnidianSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteMachine Learning Engineer, Predictive Maintenance
MaintainXSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteStaffing Associate
NavaSalary not specified
RemoteManager, Workforce Management
GravieSalary not specified