[Remote] Benefits Operations Specialist - US at Remote

Russellville, Kentucky, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Human Resources, TechnologyIndustries

Requirements

Experience in HR Operations - employee Benefits
Obsessed to provide an excellent customer service experience
Strong organizational and time management skills (constantly prioritize workloads, thrive to meet deadlines)
Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
Ability to work in a fast-paced environment and multi-task effectively
You are a manager of one
Proficient in Zendesk, Notion, Slack, Google suite; ability to learn other programs as required
Writes and speaks fluent English
Experience working remotely considered a plus (not required)

Responsibilities

Process and solve tickets and escalations in Zendesk/e-mail
Provide delightful support to Employees and Clients re: Benefits in multiple areas (Benefits plans key attributes including pricing, coverage and claims; Benefits plans enrolment and unenrollment; Benefits invoicing / billing; Benefits Remote platform; Benefits vendors’ platforms)
Execute with care and precision data related tasks (preparation, entry, download etc.)
Help define/detail and execute on Standard Operating Procedures
Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences
Provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies
Maintain the operations process documents and be able to find automation possibilities to streamline process
Constantly research and systematically distill written knowledge in Notion
Be able to go from “scout to scale” and actually start things up and get things done
Be an internal and external champion of Remote's values and Benefits team's goals

Skills

Key technologies and capabilities for this role

HR OperationsEmployee BenefitsZendeskNotionSlackGoogle SuiteCustomer ServiceTime Management

Questions & Answers

Common questions about this position

Is this position remote?

Yes, all positions at Remote are fully remote, with team members working asynchronously from 6 different continents.

What skills and experience are required for the Benefits Operations Specialist role?

Required experience includes HR Operations in employee Benefits, obsession with excellent customer service, strong organizational and time management skills, strong verbal/written/interpersonal skills, ability to work in a fast-paced environment and multi-task, proficiency in Zendesk, Notion, Slack, and Google suite, and fluent English.

What is the company culture like at Remote?

Remote has a future-focused work culture where the team works asynchronously around the world, encourages bringing unique talents, experiences, and cultures, and focuses on solving ambitious problems compliantly.

What does Remote look for in a strong candidate?

Remote seeks energetic, curious, motivated, and ambitious individuals who are a 'manager of one', can go from 'scout to scale', get things done, provide delightful support, and thrive in a fast-paced remote environment.

What is the salary or compensation for this role?

This information is not specified in the job description.

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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