Business Operations Specialist

Employment Type: Full-Time Location Type: Remote

Position Overview

Traba is a technology company revolutionizing the staffing industry by connecting light industrial businesses with reliable talent. Our marketplace provides workers with flexible and meaningful opportunities, unlocking new levels of productivity, earning potential, and growth. We are seeking an entrepreneurial and motivated Business Operations Specialist to join our team and ensure our daily operations run smoothly as we work to empower workers and businesses.

Responsibilities

• Monitor Traba's daily operations and ensure flawless execution of all shifts posted on our marketplace.
• Prepare for and troubleshoot in real-time to maintain operational efficiency.
• Coordinate closely with the Territory Operations Manager to understand and shape daily operations according to unique customer needs.
• Ensure a positive and trusted experience for our workers on the platform, before, during, and after their shifts.
• Resolve worker support issues promptly to ensure customer satisfaction.
• Communicate effectively with and manage workers to meet client staffing requirements.
• Ensure accurate worker clock-in and clock-out times for precise payment.
• Identify opportunities to improve processes, tooling, and product for greater efficiency.
• Support forward-filling or worker-vetting initiatives as needed.
• Assist in building standard operating procedures and continuously improving them.
• Learn and master multiple internal systems.
• Help workers understand how to use the Traba app and handle sensitive, complex user-facing issues.

Requirements

• 2+ years of professional experience in a customer success, business support, or similar role at a fast-growth company.
• Proven ability to balance multiple critical tasks, work under pressure, and consistently meet deadlines.
• Ownership mentality and a strong work ethic.
• Enthusiastic and positive attitude with strong customer empathy and care for workers.
• Customer management skills, including problem-solving, setting expectations, and building relationships.
• Grit and willingness to tackle tasks hands-on.
• Excellent communication skills, both verbal and written.
• Attention to detail balanced with swift execution.
• Ability to thrive in a fast-paced and ambiguous environment.
• Excellent organization, time management, and prioritization skills.

Job Details and Benefits

• Competitive pay with opportunities for growth in responsibilities and rewards.
• Opportunity to work with a highly competent team for professional development.
• Rotating shifts including early mornings, weekends, weekdays, and weeknights. Flexibility is required.

Application Instructions

Apply now to join Traba and help us revolutionize the way workers connect with flexible shifts!

Company Information

Traba's mission is to empower businesses and workers to reach their full productivity and potential. We are backed by world-class investors including Founders Fund, Khosla Ventures, and General Catalyst.

Equal Opportunity Employer: Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics legally protected by local, state, or federal law.

Note: As Traba is not yet active in your country, you will be paid your entire compensation as an independent contractor and will be fully responsible for paying the corresponding income taxes to the government.