Customer Support Engineer
Rad AI75,000 - 100,000 USD/year
- Full Time
- Junior (1 to 2 years)
$55,000 – $75,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Medical Devices, Healthcare TechnologyIndustries
Requirements
Candidates should possess a Bachelor’s degree in Biomedical Engineering, Computer Engineering, or an equivalent life sciences (e.g., Biology, Neuroscience) or a STEM field, or an Associate’s degree with relevant clinical/technical support experience. Strong comfort level with software and technology is preferred, along with experience in customer service roles. Excellent written and verbal communication skills in English are required, and fluency in Spanish or Portuguese is a plus. Detail-oriented problem-solving skills and a strong sense of professionalism are also necessary.
Responsibilities
The Technical Support Specialist will provide remote support via phone and screen sharing sessions for Oncology and Surgery Business products, including clinical workflows involving both software and hardware. They will deliver professional service on the customer hotline according to established SOPs, troubleshoot routine issues remotely, document all support actions in Salesforce, keep customers informed of their cases, field customer questions and conduct investigations, maintain control of large-scale issues, and adapt to new product releases. Additionally, the specialist will meet performance targets, travel up to 30% for training initially, and work effectively in a team environment.
Skills
Remote Support
Customer Service
Troubleshooting
Clinical Workflows
Hardware and Software Support
Salesforce
Communication
Investigation
Product Knowledge
Brainly
Online platform for student-teacher collaboration
About Brainly
Brainly connects students and teachers through an online platform where they can ask and answer academic questions. This platform fosters a collaborative learning environment for students from elementary to high school. Users can access a premium service called Brainly Plus, which offers benefits like expert-verified answers, quicker response times, and an ad-free experience. Unlike many competitors, Brainly focuses on community-driven learning, allowing users to interact directly with peers and educators. The company's goal is to enhance educational access and quality by providing a space where students can seek help and learn from one another.
Krakow, PolandHeadquarters
2009Year Founded
$147.4MTotal Funding
SERIES_DCompany Stage
EducationIndustries
501-1,000Employees