People Services Specialist - Temporary

Position Overview

• Location Type: Remote
• Job Type: 6-month fixed-term contract
• Salary: To be determined during the interview process

Dataiku is seeking a People Services Specialist to support its global workforce. This role involves resolving Tier 1 HR inquiries, managing employee lifecycle processes, and contributing to process improvements in a fast-paced, multicultural environment. The ideal candidate will have strong HR operations experience, a customer-focused mindset, and the ability to thrive in a dynamic setting.

Responsibilities

• Provide Tier 1+ support to employees and managers across AMER, EMEA, and APJ via a ticketing system (FreshService).
• Manage key employee lifecycle processes including onboarding, offboarding, employment contracts, letters, benefits administration, and leaves of absence (LOA).
• Execute HR transactions in the HRIS System (Workday), including data changes, reporting, and access resets.
• Contribute to the improvement of knowledge base articles, SOPs, and HR documentation.
• Collaborate with People Business Partners, Payroll, Talent Acquisition, and other stakeholders on cross-functional processes.
• Identify recurring issues and provide feedback for operational efficiency and employee experience improvements.
• Work flexible hours to support global time zones and critical timelines.
• Collaborate with subject matter experts to resolve inquiries and escalate complex issues appropriately.
• Meet defined performance standards and service level agreements.
• Maintain high-quality communication and customer service skills.
• Prioritize ticket resolution based on key internal timelines (e.g., payroll, onboarding).
• Assist with data integrity efforts, day-to-day operations, and administrative tasks within the People Operations team.

Requirements

• 3+ years of experience in HR shared services, HR Operations, generalist, or employee support roles in a fast-paced environment.
• Solid understanding of HR operations and employee lifecycle processes (onboarding, offboarding, LOA, benefit admin, contracts).
• Experience with global employee populations and working across multiple regions and time zones.
• Ability to work flexible hours to support global stakeholders.
• Hands-on experience with HR systems (Workday preferred) and ticketing tools (FreshService or similar).
• Excellent attention to detail, communication, and problem-solving skills.
• Growth mindset and continuous improvement orientation.
• Comfortable operating in high-volume and high-ambiguity environments.

Compensation and Benefits

• Final compensation package will be determined during the interview process based on factors such as location, internal equity, education, skill set, experience, and training.
• Eligible roles may receive commission or other variable compensation through Dataiku's incentive compensation program.
• Comprehensive benefits include stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, 401k company match, paid vacations and sick leave, paid parental leave, employer-paid disability coverage, and additional health and well-being benefits.