Business Operations Manager at Zip

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Enterprise SoftwareIndustries

Requirements

Candidates should possess a 4-year undergraduate degree, preferably in a quantitative or analytical field like Business, Economics, or Engineering. A minimum of 4-8 years of experience in management consulting, investment banking, private equity, business operations, or a high-growth startup is required. Proven ability to independently drive complex projects under ambiguity and deliver results is essential, along with strong analytical skills including experience building models and working with business data. Excellent communication and stakeholder management skills are necessary, as is a demonstrated ability to create and operationalize new processes, systems, or programs. Preferred qualifications include experience at a high-growth B2B SaaS company, familiarity with SQL or data visualization tools, prior exposure to both Product and GTM organizations, and an MBA from a top institution. Being based in SF or willing to relocate for an in-person role is also preferred.

Responsibilities

The Business Operations Manager will lead strategic initiatives across the organization, translating ambiguous goals into actionable plans and measurable outcomes. They will take ownership of projects end-to-end, from scoping and analysis through execution and implementation. This role involves partnering cross-functionally with Product, Marketing, Sales, Customer Success, and People teams to deliver operational improvements and inform strategic decision-making. Responsibilities include building scalable processes and systems from scratch and improving existing workflows for efficiency and growth. The manager will also analyze business performance, develop robust models, synthesize insights into clear recommendations for leadership, and define success metrics, track performance, and ensure accountability across key initiatives.

Skills

Business Operations

Strategic Initiatives

Process Design

Cross-functional Collaboration

Project Management

Analytical Skills

Leadership

Zip

Provides buy now, pay later services

About Zip

Zip Co offers buy now, pay later (BNPL) services that allow consumers to make purchases and pay for them over time without interest. Its main products, Zip Pay and Zip Money, cater to different spending needs, with Zip Pay for everyday purchases and Zip Money for larger expenses. The service works by enabling users to shop at partnered retailers and manage their payments through a clear and transparent system, where they can see how much they owe and when payments are due. Unlike many competitors, Zip focuses on providing flexible payment options and a straightforward fee structure, generating revenue through merchant fees, late fees, and interest on select products. The company's goal is to simplify the purchasing process for consumers while expanding its market presence across various countries.

Sydney, AustraliaHeadquarters

2013Year Founded

$972.7KTotal Funding

IPOCompany Stage

Fintech, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Parental leave - Enjoy up to 20 weeks paid leave and return part-time on a full-time salary for 3 months!

Bonus scheme - We give you skin in the game through our various share incentive programs.

Family support - We support our ZipFam on their life journey through people policies and programs.

Volunteer leave - Use your paid volunteer leave to Zip it forward and create change in your community.

Reward & recognition - We love celebrating your wins and giving you the freedom to choose how you're rewarded.

Career growth - You'll be given clear progression pathways and transparent coaching so you can truly flourish.

Risks

Increased competition from tech giants like Apple could threaten Zip's market share.

Regulatory changes in Australia may impact Zip's profitability and operations.

Reliance on partners like Stripe ties Zip's success to their platform stability.

Differentiation

Zip offers interest-free BNPL services, enhancing consumer financial flexibility.

The company operates in diverse markets, including Australia, the US, and the UK.

Zip's partnerships with retailers improve shopping experiences and financial management for consumers.

Upsides

Zip's potential partnership with Apple could significantly boost its US market presence.

Integration with Stripe allows easy BNPL access for US merchants, expanding Zip's reach.

The rise of in-store BNPL usage in the US shows growing consumer adoption.

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