Business Operations Engineer

Employment Type: Full-Time

Location: Arlington, VA

Company Description

Govini transforms Defense Acquisition from an outdated manual process to a software-driven strategic advantage for the United States. Our flagship product, Ark, supports Supply Chain, Science and Technology, Production, Sustainment, and Modernization teams with AI-enabled Applications and best-in-class data to more rapidly imagine, develop, and field the capabilities we need. Today, the national security community and every branch of the military rely on Govini to enable faster and more informed Acquisition decisions.

Position Overview

We are seeking a Business Operations Engineer to join our Go-To-Market team. This role partners closely with Defense Account Teams to standardize and optimize sales and delivery processes, drive operational excellence, and enable consistent, scalable customer outcomes. A strong emphasis will be placed on tracking trends and lessons learned for product adoption and usage. This role focuses on creating repeatable, scalable processes, tools, and insights that empower Account Teams to deliver superior customer experiences efficiently and effectively, and increase product adoption. You will design and implement operational solutions that address current delivery challenges, foster deep product adoption, and anticipate future growth needs on a rapidly expanding team.

To excel in this role, you possess strong problem-solving skills with a bias for action and continuous improvement. As a strategic thinker with a deep understanding of business metrics and standardized processes, you will work across delivery and sales teams to identify and resolve challenges that impede scale during a period of high growth. You are highly collaborative and skilled at building trusted relationships across diverse teams. You’re resilient and adaptable, with strong process improvement and business analytics capabilities. Most importantly, you have a passion for scaling customer and sales success outcomes across a large team.

Responsibilities

• Partner with Account Teams to identify delivery bottlenecks and design solutions to streamline customer onboarding, implementation, and ongoing product adoption.
• Develop and optimize standardized, scalable processes, workflows, and playbooks to support consistent and repeatable SaaS customer delivery and Platform usage growth.
• Analyze data to identify trends, gaps, and opportunities to improve delivery performance, product adoption, and customer satisfaction.
• Oversee the capture of lessons learned for continuous improvement.
• Build reporting frameworks and metrics to monitor key performance indicators (KPIs) related to customer delivery and team efficiency.
• Implement automation and tooling that reduce manual effort and increase delivery speed, product adoption, and customer engagement.
• Establish knowledge management standards and oversee implementation.
• Lead change management initiatives to ensure the successful adoption of new processes, tools, and best practices across Account Teams.

Qualifications

• U.S. Citizenship is required.
• Required Skills:
  • Bachelor's degree.
  • 3-5+ years of experience in Business Operations, Sales Operations, Revenue Operations, or a similar function within a high-growth environment.
  • Proven experience designing and scaling operational processes that enable customer-facing teams and drive product adoption.
  • Strong analytical skills with experience using data to drive decision-making and continuous improvement.
  • Proficiency with SaaS business systems and tools (e.g., Salesforce, Mixpanel, JIRA, Excel, etc.).
  • Excellent project management and organizational skills, with the ability to prioritize and manage multiple initiatives simultaneously.
  • Strong communication and interpersonal skills to collaborate effectively with cross-functional stakeholders.
  • Ability to navigate ambiguity and thrive in a fast-paced environment.

Additional Information

• This role may require up to 25% travel.