Business Operation Solution Manager (m/f/d) at Abbott

Wiesbaden, Hesse, Germany

Abbott Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Diabetes Care, Medical DevicesIndustries

Requirements

  • Post graduate diploma, university degree or equivalent
  • Minimum 7 years of work experience in e-commerce, supply chain, and customer experience area with experience in buildup and use of IT solutions
  • Minimum 3 years’ experience in Med. Tech., Pharma, or consumer goods
  • Proven track record in leading internal IT delivery teams and service provider governance
  • Proven project management and organizational skills (classical & agile)
  • Action and solution-oriented team-player who takes on accountability
  • Strong analytical skills and ability to document business requirements and qualify and quantify their effects
  • Distinct business acumen and excellent communicator
  • Fluent in English (other European language is a plus)
  • Willingness to travel (up to 20%)
  • Preferred Qualifications & Skills
  • Degree in Engineering, Business Computer Science, Computer Science Media. MBA is preferred
  • Understand and master of at least 2 of the areas: Supply chain management, Customer experience; E-commerce Solutions
  • Experience in a mass market environment
  • Practical experience in CRM and SCM solutions
  • Ability to balance strategic thinking with pragmatic operational execution and delivery, including the coordination of relevant resources
  • Experience in working in international teams

Responsibilities

  • Executing on EMEAP Digital Operations by shaping, developing, and implementing the ADC CX and SCM strategy and solutions in close alignment with global and local Digital Excellence strategy
  • Identifying, developing, and implementing opportunities for digital innovations with internal and external partners to enable new business capabilities
  • Ensuring the run operation and enhancement of current applications in collaboration with internal and external stakeholders
  • Executing requirement definitions and priority setting on a program level and act as business partner in large complex programs
  • Being actively involved in innovation and change projects with different functional teams globally, on area or within countries
  • Building and maintaining strong cooperation with BRM and IT team, External 3rd Parties and Countries
  • Analyzing and improving existing processes and implement new (smart and lean) processes if and where appropriate
  • Shaping the current digital infrastructure and IT landscape with delivery partners and developing and improving processes and quality along an omni-channel customer journey

Skills

Digital Operations
CX Strategy
SCM Strategy
Digital Excellence
Product Development
Process Optimization
Requirement Definitions
Stakeholder Management
Innovation Projects
Change Management
Program Management
Business Partnering

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters
1888Year Founded
IPOCompany Stage
HealthcareIndustries
10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.
Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.
Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.
Abbott's microfluidic devices streamline diagnostic processes efficiently.
Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.
Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.
Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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