Customer Success Manager- UK Based
OverjetFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates should have at least 2 years of professional experience, preferably in SaaS, sales, or customer service. Strong research, communication, and interpersonal skills are essential, along with the ability to multitask and take initiative. Proficiency in written and spoken English is required, and additional European language capabilities are desirable. The role requires the ability to work remotely in England and be authorized to work there.
The Business Development Representative will proactively reach out to target accounts through cold calling, email campaigns, and LinkedIn to generate new business. They will conduct market research to identify key decision-makers, understand prospect needs, and qualify leads into Sales Qualified Leads (SQLs). Responsibilities also include collaborating with Account Executives for smooth lead handoffs and working with BDRs and managers to refine outreach strategies.
Cloud-based identity and access management services
JumpCloud offers cloud-based directory services that help businesses manage user identities and access to IT resources like applications, networks, and devices from a single platform. It serves a variety of clients, including small and medium-sized businesses and larger enterprises, particularly in sectors that require strong IT security. The company operates on a subscription model with different service tiers, allowing clients to choose features that fit their needs and budgets. JumpCloud's goal is to simplify identity management and access control, enhancing security and operational efficiency for its users.