Business Analyst (QCO) - Strategic Implementation & Field Liaison at MBTA

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TransportationIndustries

Requirements

Training in Lean or Six Sigma methodologies
Familiarity with Agile development environments
PMI-PBA or similar business analysis certification
Experience navigating cross-functional teams and complex stakeholder landscapes
Background in audience engagement, solution marketing and promotion
Experience with content development tools such as Canva, Photoshop, Miro, or any video edition software (e.g., Adobe Premiere Pro, iSpring, etc.)
Bachelor's degree from an accredited institution (substitutions: High School Diploma/GED + 7 years directly related experience; Associate degree + 3 years directly related experience; Master's degree substitutes for 2 years general experience; nationally recognized certification substitutes for 1 year experience)
Preferred: Experience with Comply365 implementation
Preferred: Proven experience in process design, documentation, and stakeholder facilitation
Preferred: Demonstrated ability to ask the right questions and align with business goals
Preferred: Strong command of Visio for process mapping
Preferred: Background in organizational transformation and software implementation projects
Preferred: Proficiency in Excel, Word, and documentation best practices
Preferred: Comfortable working in the field and supporting adoption efforts with a human-centric approach
Preferred: Eager to learn, adaptable, and thrives in a fast-paced, collaborative environment

Responsibilities

Conduct insightful stakeholder interviews to extract vision and translate it into actionable workflows and Requirements Traceability Matrices (RTMs)
Collaborate cross-functionally to define, map, and validate end-to-end processes
Document high-quality, intuitive process and data flows using Visio
Provide ad hoc data analysis to support business analysis, Change Management, and delivering a data driven solution
Assist in defining testing scenarios, conducting testing, and validating business requirements
Support software implementation efforts, from persona definition to user engagement and field adoption
Support development of communications for both end users and executive level audiences
Act as a friendly ambassador for both the product and the end users—supporting tech adoption, surfacing practical insights, and lead with empathy on reported issues
Create content to communicate all aspects of the project (e.g., infographics, posters, video, flow charts, etc.)

Skills

Visio

Requirements Traceability Matrix

Process Mapping

Stakeholder Interviews

Data Analysis

User Acceptance Testing

Change Management

Business Requirements

Workflow Design

MBTA

Public transit services in Greater Boston

About MBTA

The Massachusetts Bay Transportation Authority (MBTA) offers public transit services in the Greater Boston area, including subways, buses, commuter rails, and ferries. It generates revenue through fare collection, providing various products like single-ride tickets, monthly passes, and the CharlieCard for convenient payment. The MBTA stands out by offering a comprehensive range of transit options and continually improving service quality and accessibility. Its goal is to enhance the customer experience while serving the transportation needs of the community.

Boston, MassachusettsHeadquarters

1964Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Government & Public SectorIndustries

1,001-5,000Employees

Benefits

Health insurance

Life insurance

Long-term disability insurance

Dental and vision insurance

Paid vacation, sick time, and holidays

Flexible spending accounts

Retirement plans

Risks

Accessibility concerns with Green Line 'supercars' may lead to public dissatisfaction.

'MBTA Go' app could face technical issues affecting user satisfaction.

North Station bridge project may encounter construction delays or budget overruns.

Differentiation

MBTA offers a comprehensive range of transit services in Greater Boston.

The agency provides specialized passes for flexible and convenient travel options.

MBTA's CharlieCard system simplifies fare payment for frequent commuters.

Upsides

Federal funding supports infrastructure projects like the North Station bridge replacement.

The 'Tap to Ride' system modernizes and streamlines fare collection processes.

NextGen Bus Navigation Pilot Program aims to improve bus route efficiency.

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