Billing Operations Analyst

Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Communications, BiotechnologyIndustries

Requirements

Candidates should have at least 3 years of experience in a Billing Operations role and proficiency in Excel. Experience with ERP systems like Zuora and/or Salesforce is preferred. Excellent communication skills, attention to detail, analytical skills, and the ability to work under pressure with tight deadlines are essential. The role requires the ability to prioritize tasks, resolve issues independently, work collaboratively cross-functionally, and participate in flexible timezone meetings. Excellent written and verbal communication skills in English are also required. Experience in the SaaS/technology industry and with international teams is desired.

Responsibilities

The Billing Operations Analyst will ensure timely and accurate order processing and invoice generation. This includes responding to customer inquiries, reviewing and validating customer contracts across multiple systems for financial data accuracy, and ensuring correct provisioning of contracts. The analyst will also participate in new process implementations, operational improvements, and system enhancements, contributing subject matter expertise. Key tasks involve assisting with Payment Portal uploads, ensuring customer entitlements are provisioned correctly, gathering and formatting large data sets for billing reporting, and participating in month-end close activities such as managing recurring billing, approvals, and customer credits. The role also includes participating in external and internal audits as needed.

Skills

Order Management

Billing

Invoicing

Contract Review

Data Analysis

Customer Support

Process Improvement

System Enhancements

Payment Portals

Data Sets

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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