Sr. Business Systems Analyst

United States

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$124,000 – $271,200Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, SaaS, TelecommunicationsIndustries

Requirements

Candidates should hold a Bachelor’s degree in Computer Science, Management of Information Systems, or an equivalent degree. They must have extensive experience (12-15 years) analyzing business requirements, developing and documenting process flows and solution designs, and testing new functionality. Furthermore, they should possess extensive experience (8+ years) self-managing projects in fast-moving and dynamic environments, including developing project/sprint plans and reporting project status to executives. Experience collaborating with business stakeholders, solution architects, developers, and testers to drive end-to-end solutions is also required, along with functional experience in Order to Cash areas such as CPQ, eCommerce buyflows, Billing, and License Provisioning.

Responsibilities

The Sr. Business Systems Analyst will serve as a subject matter expert and advisor in processes for product Go-To-Market launches, including Lead to Cash, Subscription Billing, and User Licensing. They will partner with Product Managers, Sales Ops, Finance, and FP&A to understand needs and gather business requirements for system changes in Product Launches. The role involves collaborating with Engineering technology teams to define functional requirements, process flow diagrams, and actionable tasks in a dynamic, agile environment, and will also include collaborating with the delivery team on development, managing testing activities, and performing post-launch monitoring. Additionally, the analyst will lead system and user acceptance testing, negotiate with business stakeholders, triage defects, and obtain stakeholder sign-off, and establish detailed project plans and deliverables while communicating status, risks, and issues to both technology and business leadership.

Skills

Business Requirements Analysis

Process Flow Documentation

Solution Design

Testing

Project Management

Sprint Planning

Stakeholder Collaboration

Order to Cash

CPQ

eCommerce

Billing

License Provisioning

JIRA

Confluence

Figma

Lucidchart

Salesforce Sales Cloud

Zuora

Oracle Financials

Business Process Modeling

Swimlane Diagrams

Sequence Diagrams

UML

Wireframing

Product Go-To-Market

Lead to Cash

Subscription Billing

User Licensing

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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