Billing Operations Analyst

Position Overview

Postscript is seeking a detail-oriented and driven Billing Operations Analyst to join our dynamic Finance team. This individual will be responsible for managing the end-to-end billing and collections process across the organization. As a critical member of the team, you’ll ensure accurate and timely billing, partner cross-functionally with Legal and Support to create effective customer payment plans, and own the collections lifecycle to maintain healthy accounts receivable. You’ll also take the lead in resolving billing-related inquiries, maintaining internal billing infrastructure, and administering the company’s credit card software to manage budgets and monitor company spend. This role requires exceptional analytical and communication skills, a practical knowledge of accounting procedures, and the ability to thrive in a fast-paced environment.

Responsibilities

• Manage the entire billing process, including the input and configuration of customer plans in the billing engine.
• Monitor and respond to requests in the billing queue, resolving customer issues accurately and efficiently.
• Work with Legal and Customer Support to structure and maintain customer payment plans.
• Own and maintain the collections process, ensuring timely follow-ups and accurate reporting.
• Investigate and resolve billing discrepancies, disputes, and errors in collaboration with internal teams and customers.
• Manage company credit card software (e.g., Divvy/Brex/Ramp), implement departmental budgets, and oversee transaction monitoring.
• Partner with the Accounting team to support reconciliation and month-end close tasks related to billing and collections.
• Drive process improvements and automation within the billing and collections functions.

Requirements

• 3+ years of experience in billing and collections, preferably in a customer-facing environment.
• High growth startup experience preferred.
• Demonstrated knowledge of general accounting principles and billing operations.
• Strong analytical skills with a proactive approach to problem-solving and process improvement.
• Excellent verbal and written communication skills; confident in engaging with internal teams and customers.
• Strong attention to detail and organizational skills with the ability to manage multiple priorities independently.
• Experience working in high-growth environments and with billing tools or financial software platforms.

Company Information

Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program.

We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.

Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.

What You’ll Love About Us

• Salary: USD $88,000-$102,000 base plus significant equity (we do not have geo based salaries).
• High growth startup: Plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun: We’re passionate and enjoy what we do.
• Competitive compensation and opportunity for equity.
• Flexible paid time off.
• Health, dental, vision insurance.

You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.

Salary: USD $88,000-$102,000 Location Type: Remote Employment Type: Full-time