[Remote] Senior Product Manager, Billing and Licensing at Clio

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, SaaSIndustries

Requirements

Over 4 years of experience in product management roles within the tech industry, with a proven track record of managing and enhancing complex software products or platforms
Exceptional ability to build strong relationships across the business, drive constructive conversations, and land decisions in ambiguous situations
Experience building technical products
Strong business and metrics focus
Experience conducting user research, gathering feedback, and using data
Entrepreneurial and ownership mentality: care about the details and advocate for change even in areas that aren’t directly yours (without being a jerk). Think deeply, act quickly
Crystal clear communication: distill deeply complex and technical concepts into something customers and the business can understand
Outcomes-focused: obsess over maximizing impact for customers and the business at every step in the product development process
Customer-obsessed: talk to customers all the time (weekly, at least), and understand deeply how they want to get their work done
Collaboration: delightful and effective collaborator with everyone in the business
Ability to deeply understand billing systems from a technical and product perspective
Ability to build alignment across a large number of GTM and business stakeholders (Sales, RevOps, Monetization, Marketing, Legal, Finance, etc.)

Responsibilities

Develop and execute a product vision, strategy, and roadmap for the Billing and Licensing teams, aligning with Clio's overarching business objectives and customer needs
Understand customer needs across the whole Clio product suite and think deeply on how best to solve these issues
Work cross-functionally with other product managers, engineers, designers, and stakeholders to deliver high-quality product changes
Work cross-functionally with many other teams and stakeholders to deliver high-quality product changes
Oversee the entire product lifecycle from ideation to launch
Use data and customer insights to track key metrics and performance indicators, identifying opportunities for product optimization and continuous improvement
Collaborate closely with key stakeholders, including customers and other Clio product teams, to gather insights, feedback, and requirements that inform product development and improvements
Build and maintain strong relationships with internal teams, ensuring alignment across departments and effective communication of product goals and milestones
Own the strategy and execution for how Clio bills customers for the product suite

Skills

Key technologies and capabilities for this role

Product ManagementBilling SystemsLicensingStakeholder ManagementCustomer ResearchTechnical Product ManagementSaaS Monetization

Questions & Answers

Common questions about this position

Is this role remote or hybrid, and where can I be located?

This role can be performed from one of our Canadian offices in a hybrid setting twice per week or remotely from Canada or from the US, with some exceptions possibly applying.

What are the key skills required for this Senior Product Manager role?

The role requires a deep technical and product understanding of billing systems, the ability to build alignment across GTM and business stakeholders like Sales, RevOps, Monetization, Marketing, Legal, and Finance, plus skills like entrepreneurial ownership mentality, crystal clear communication, outcomes-focus, customer obsession, and collaboration.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Clio?

Clio emphasizes an entrepreneurial ownership mentality, crystal clear communication of complex ideas, outcomes-focus, customer obsession with weekly customer talks, and delightful collaboration across teams, while transforming the legal experience to better lives of legal professionals.

What makes a strong candidate for this role?

Strong candidates are highly motivated and technical, with deep understanding of billing systems, ability to align diverse stakeholders, entrepreneurial ownership, clear communication of technical concepts, outcomes-focus, regular customer engagement, and effective collaboration.

Clio

Legal practice management software provider

About Clio

Clio provides legal practice management software that helps law firms operate more efficiently. Its two main products, Clio Grow and Clio Manage, serve different purposes: Clio Grow enhances the client intake process and engagement, while Clio Manage allows firms to organize tasks, manage cases, handle documents, and process payments in one platform. Clio caters to a diverse clientele, from solo practitioners to large firms, and operates on a subscription model, charging users monthly or annually for access to its software. The goal of Clio is to improve the efficiency of legal practices and reduce administrative burdens, ultimately supporting their growth.

Burnaby, CanadaHeadquarters

2008Year Founded

$1,279.9MTotal Funding

SERIES_FCompany Stage

LegalIndustries

1,001-5,000Employees

Benefits

Company equity

401k

Parental leave options and stipend

Flexible paid time off

Stipend to support WFH

Various wellness benefitsand programs

Risks

Emerging AI-driven legal tech startups could challenge Clio's market share.

Staying private may limit Clio's access to public market capital.

Significant investment in AI and expansion may strain Clio's resources.

Differentiation

Clio offers a comprehensive suite for law firm management, including client intake and payments.

Clio's products, Clio Grow and Clio Manage, streamline operations for legal professionals.

Clio's cloud-based platform supports solo practitioners and large law firms alike.

Upsides

Clio raised $900M in 2024, marking the largest Canadian software funding round.

Clio plans to enhance AI capabilities and expand into international markets.

Clio's subscription model generates $200M in annual recurring revenue.

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