Bilingual Licensed Customer Service Agent
Kin Insurance48,000 - 50,000 USD/year
- Full Time
- Entry Level & New Grad
$40,000 – $60,000Compensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
Candidates must possess a high school education or equivalent, along with the ability to understand and respond to customer inquiries in one or multiple product categories. Previous customer service or call center experience is preferred, and excellent telephone communication skills are essential. Bilingual proficiency in English and Spanish is required, demonstrating the ability to articulate and explain information clearly to customers.
Responsibilities
The Bilingual Consumer Contact Prof I will handle telephone calls providing outstanding customer service using English and Spanish languages, answering customer questions and solving problems. They will educate customers about Bank products and services, upselling and cross-selling as needed, and accurately enter or confirm customer information into various systems. The role also involves providing accurate information, explaining policies, handling complex inquiries, and following departmental policies and procedures while continually learning about Bank products and services. Additionally, the position requires suggesting improvements to processes and policies to enhance productivity and customer satisfaction.
Skills
English
Spanish
Customer Service
Telephone Communication
Problem-Solving
Sales
Upselling
Cross-selling
Data Entry
Information Accuracy
Fifth Third Bank
Provides banking, loans, and wealth management services
About Fifth Third Bank
Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.
Key Metrics
Cincinnati, OhioHeadquarters
1858Year Founded
IPOCompany Stage
Social Impact, Financial ServicesIndustries
10,001+Employees