Bilingual Client Enrollment Specialist - Remote

Employment Type: Full-time

About Thriveworks

Thriveworks, clinician-founded and led, is a leading mental health provider of therapy and psychiatry. We offer in-person and online care, with 340+ offices and 2,200 clinicians across the US. In 2007, our Founder, AJ Centore, PhD, called 40 fellow clinicians and reached 40 voicemails - quickly learning that the counseling experience was subpar for both clients and clinicians. A year later, in 2008, he launched Thriveworks and set out to make therapy work better for everyone. Thriveworks offers mental health services to individuals of all ages, from adults to teens to children, helping them with their unique individual and relationship challenges.

About the Job

Our Center of Excellence is built on a culture of service excellence. Everyone can benefit from working with a skilled therapist, counselor, or life coach, and we strive to ensure that people all across the country have that very opportunity. The role of Enrollment Specialist at Thriveworks is a sales and full-time remote position, and is responsible for actively managing a pipeline of prospective clients seeking mental health services. The ideal candidate excels in a fast-paced, mission-driven environment, demonstrating exceptional communication, attention to detail, and adaptability. We have a lot of people reaching out for support, and it’s our job to help them feel heard, explain what Thriveworks offers, and match them with the right service. You’ll walk them through the scheduling process and make sure they feel comfortable, informed, and excited about getting started with their first appointment.

Responsibilities

• Manage high-volume inbound and outbound client interactions using platforms such as Salesforce, NICE, and ThriveSupport.
• Prospect new leads, handle inbound calls, and conduct outbound outreach to support referral programs and engage prospective clients.
• Handle 50+ calls daily while maintaining a high standard of organization and follow-through.
• Meet or exceed key performance indicators (KPIs), including client conversion rates, intake targets, quality assurance (QA) standards, and schedule adherence.
• Ensure clients are a strong fit for services by aligning their needs with appropriate offerings.
• Address and escalate client concerns to other departments and leadership, and follow up as necessary to ensure satisfactory resolution.
• Work collaboratively in a fast-paced and ever-changing team environment.
• Perform additional duties as requested by Supervisor/Manager.

Compensation

• Base Salary: Starts at $43,118 ($20.73/Hr).
• Commission: Opportunity to earn $10,000 to $30,000+ in commission annually, based on performance and achievement of goals.

Requirements

• Experience: Sales/Customer Service and Call Center experience is required. Experience in the mental health field is preferred.
• Education/Sales Experience: Bachelor’s degree or a minimum of 2 years of inside sales experience within a digital health or similar sales environment (handling both inbound and outbound leads).
• Technical Skills: High proficiency in Google Suite (Docs, Sheets, Gmail, etc.) and CRM platforms, particularly Salesforce.
• Language: Must be fluent in Spanish.
• Work Environment: Must have a designated, quiet workspace to maintain client confidentiality and adhere to HIPAA compliance standards.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage a diverse range of clientele professionally and empathetically.
• Work Hours: Monday–Friday, 8:00 AM to 9:30 PM EST; Saturday & Sunday, 8:00 AM to 6:00 PM EST (subject to change).
• Employment Status: This is an FT position with benefits, ranging between 32 - 40 hours per week, depending on business needs.
• Shift Bids: Opportunities are available every 6 months based on performance.
• Internal Candidates: Must be currently in good standing in their current role.

Benefits

• Competitive compensation + commission opportunities
• 401(k) with employer match
• Medical, Dental, Vision, Life Insurance
• Paid time off