Bilingual Collections Specialist
GoodleapSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries
Requirements
Candidates must be fluent in English and Spanish, demonstrating strong communication skills both verbally and in writing. Prior experience in customer service, particularly in a financial or support role, is preferred, along with a high school diploma or equivalent.
Responsibilities
The Bilingual Client Retention Specialist will educate clients about the Beyond Finance financial hardship debt program, empathize with their financial difficulties, and deescalate upset clients through inbound phone calls. They will analyze clients' financial situations, navigate the CRM system to access information, and collaborate with clients to develop customized solutions to help them achieve their debt-free goals while meeting or exceeding retention targets and earning commissions.
Skills
Communication
Interpersonal Skills
CRM Systems
Analytical Skills
Empathy
Active Listening
Client Education
Financial Assessment
Beyond Finance
Debt relief solutions for unsecured debt
About Beyond Finance
Beyond Finance provides debt relief solutions for individuals struggling with unsecured debt, such as credit card debt and personal loans. The process starts with a free online assessment to determine if a client's debt qualifies for their services, followed by the development of a personalized plan using proprietary technology. Experienced consultants negotiate with creditors to settle debts for lower amounts, and the company offers consolidation loan options through a network of lenders. Beyond Finance differentiates itself by charging fees only after clients see results, ensuring a strong focus on customer service and communication.
Key Metrics
Houston, TexasHeadquarters
2016Year Founded
$805MTotal Funding
DEBTCompany Stage
Fintech, Financial ServicesIndustries
501-1,000Employees