Benefits Associate, Operations - Southeast Asia

This Benefits Associate will respond to employee and client queries related to benefits via Zendesk and email, deliver clear, empathetic, and informative support across topics like plan details, enrollment, claims, and billing, escalate complex issues appropriately, accurately handle benefits data, support enrollment and changes, assist with invoice audits and data checks, maintain invoice tracking datasets, collaborate cross-functionally with various teams, support regular audits and data quality reviews, track and escalate exceptions, maintain internal documentation, and suggest improvements to benefits FAQs or support articles.